James Fortner
Pontotoc,MS
Summary
Motivated Technician with strong mechanical troubleshooting and customer support skills. Operates and maintains equipment to ensure optimal functionality, contributing to enhanced customer satisfaction through effective problem resolution. Committed to ongoing learning and collaboration to improve maintenance processes.
Dedicated Automotive Technician with proven abilities in diagnosing and repairing vehicle issues. Enhances customer satisfaction by providing clear explanations of repair processes, while collaborating with service advisors to recommend necessary repairs. Focused on maintaining safety standards and quality control during all service operations.
Overview
3
3
years of professional experience
Work History
Technician
Briggs Equipment
Tupelo, MS
04.2024 - Current
- Operated and maintained equipment to ensure optimal functionality and safety standards.
- Conducted routine inspections and troubleshooting for mechanical issues on machinery.
- Collaborated with team members to streamline maintenance processes, enhancing workflow efficiency.
- Documented service records and maintenance logs for compliance and quality control purposes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Automotive Technician
Cannon Chevy
Oxford Ms
05.2023 - 03.2024
- Diagnosed and repaired a wide range of vehicle issues using diagnostic tools and equipment.
- Performed routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Assisted in training new technicians on shop procedures and safety protocols.
- Collaborated with service advisors to communicate findings and recommend necessary repairs to customers.
- Enhanced customer satisfaction by providing clear explanations of repair processes and timelines.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
High School Diploma -
Vardaman High School
Vardaman, MS05.2015
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- Mechanical Knowledge
- Electrical repair
- Manufacturing processes
- General Plumbing
- Preventative maintenance
- Electrical troubleshooting
Timeline
Technician
Briggs Equipment
04.2024 - Current
Automotive Technician
Cannon Chevy
05.2023 - 03.2024
High School Diploma -
Vardaman High School