James Fowler
Plano
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
Operations Manager
Tejas Completion Services
09.2021 - Current
- Assemble iron pipes and heavy grade hose into specific configurations
- Work closely with others and under time-sensitive deadlines including potential emergency response situations
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Operate and maintain assigned equipment in a safe manner while working in all weather conditions during a 12+ hour work shift that include days or nights, as well as weekends and holidays
- Operate various types of vehicles to transport materials and equipment from location to location.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Market Development Manager
Coca Cola Southwest Beverages
11.2019 - 06.2020
- Responsible for creating and implementing a growth strategy to deliver the company business plan through management of all customers within Food Service and On Premise customers, alternative route to market delivered customers and vending
- Leads the total beverage portfolio execution in assigned territory and all priority channels
- Creates and implements a growth strategy to deliver annual business plan
- Identifies and develops talent through a robust development plan which includes emphasis on the company values and culture
- Responsible for strategic relationships with FOP customers within territory
- Accountable for market compliance with marketing agreements, contracts and monthly commercial priorities
- Executes multi-year beverage partnership agreements through negotiating with customers
- Drives collaboration between Supply Chain and Field Sales execution including sales and delivery route planning.
Account Manager
KTNGUSA
03.2018 - 10.2019
- Achieved 18% increase over prior year first quarter 2019 and 20% increase over prior year 2nd quarter 2019
- Conduct professional presentations to prospective and existing customers within a geographically defined territory
- Ensure optimal visibility of company products
- Stimulate market growth throughout prospecting, cold calling, and networking within the retail channels that include: convenience stores, retailers, and wholesalers
- Heavy use of the computer and phone by interacting with current and potential clients in person, by phone, and by e-mail
- The ability to search and find new clients through various channels
- Meet and negotiate with customers face to face
- Achieve monthly/quarterly sales quotas
- Negotiate contracts and close agreements to maximize profit
- Open new accounts
- Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
- Develop relationships with wholesalers and present monthly and quarterly incentive programs
- Fluent with Salesforce.
Merchandiser
Jacent Strategic Merchandising
06.2017 - 03.2018
- Maintaining proper inventory levels, ordering, and stocking impulse merchandise according to each store's specifications using Jacent's merchandising program.
Merchandiser
Scotts Miracle Grow Company
02.2017 - 06.2017
Territory Manager
Smith-Southwestern
09.2015 - 02.2017
- Sales and service to locations that sell gifts and souvenirs
- This would include Walmart, HEB, independent owners etc.
Field Service Supervisor
Coca-Cola of Shreveport
03.2003 - 04.2011
- Managed team of 12 employees within the Service Department
- Defined strategy and business plan for the Shreveport service area
- Developed working initiatives to help increase production across all areas of service
- Oversaw the dispatching of all service technicians, installers and delivery drivers
- Dispatched for 18 months
- Facilitated all safety training and safety regulations within the department on a monthly basis
- Implemented Servigistics dispatching system
- Managed parts department and part distribution
- Reported monthly KBI's (key business indicators) to management
- Oversaw the reduction and elimination of old and outdated parts within the parts room
- Performed weekly/monthly inventory control procedures for equipment and parts
- Executed in-field audits and spot check inventory audits on field service technicians
- Kept all personnel files accurate and updated
- Maintained professional relationships with our national chain account teams, including McDonalds, Burger King, Wendy's and others, as well as local accounts.
On Premise Account Manager
Coca-Cola
08.2001 - 03.2003
Bulk Account Manager
Coca-Cola
05.1997 - 08.2001
Small Store Account Manager
Coca-Cola
07.1995 - 05.1997
Relief Bulk Account Manager 12
Coca-Cola of Shreveport
07.1995 - 07.1995
Education
Liberal Arts -
Bossier Parish Community College
Bossier City, LA08.2024
Skills
- Business development
- Cold calling
- B2b
- Ms office
- Customer service
- Microsoft office
- Powerpoint
- Salesforce
- Sales
- Account Management
- Management
- B2B Sales
- Contract Negotiation
- Leadership
- Presentation skills
- Team management
- Marketing
- Restaurant experience
- Merchandising
- Territory management
- Microsoft Office (3 years), Business Development, Customer Service, Cold Calling, B2B, Account Management, Salesforce, Sales, PowerPoint, MS Office
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Tejas Completion Services
09.2021 - Current
Market Development Manager
Coca Cola Southwest Beverages
11.2019 - 06.2020
Account Manager
KTNGUSA
03.2018 - 10.2019
Merchandiser
Jacent Strategic Merchandising
06.2017 - 03.2018
Merchandiser
Scotts Miracle Grow Company
02.2017 - 06.2017
Territory Manager
Smith-Southwestern
09.2015 - 02.2017
Field Service Supervisor
Coca-Cola of Shreveport
03.2003 - 04.2011
On Premise Account Manager
Coca-Cola
08.2001 - 03.2003
Bulk Account Manager
Coca-Cola
05.1997 - 08.2001
Small Store Account Manager
Coca-Cola
07.1995 - 05.1997
Relief Bulk Account Manager 12
Coca-Cola of Shreveport
07.1995 - 07.1995
Liberal Arts -
Bossier Parish Community College
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