Results-driven professional with extensive experience in operations management at Republic Services. Proven track record in enhancing team performance and customer satisfaction through effective problem-solving and safety compliance. Skilled in heavy equipment operation and conflict resolution, consistently achieving operational excellence and streamlining workflows to boost efficiency.
Work History
Driver/Operator
5 Years 6 Months
Ecology Solutions | 05.2021 - Current
Started out as an off shift operator. After a few months I transferred to day shift operator. Was in that position for about 3.5 years. My current position is landfill driver. Have been in that position for about 1.5 years.
Transfer Station Manager
5 Years 2 Months
Republic Services | 03.2016 - 05.2021
Directed station operations to maintain safety, compliance, and efficient waste handling workflows.
Supervised drivers and support staff, reinforcing service standards and daily performance expectations.
Coordinated hauling schedules, routing adjustments, and container movements to reduce delays.
Monitored regulatory requirements, environmental procedures, and incident reporting for operational compliance.
Resolved customer service issues and service exceptions with prompt, professional communication.
Trained team members on equipment use, safety practices, and station procedures.
Analyzed operational activity to identify process improvements and workflow bottlenecks.
Managed labor, equipment, and site readiness to support consistent station performance.
Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
Developed and implemented safety protocols to maintain a secure working environment for employees.
Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
Improved station efficiency by implementing new operational strategies and streamlining processes.
Supervisor/crew Leader
10 Years 5 Months
Timberlyn Lighting | 08.2005 - 01.2016
Supervised daily lighting production workflows and maintained consistent output across shifts
Coordinated team assignments to meet schedule demands and support smooth operations
Trained new employees on assembly procedures, quality standards, and safety requirements
Monitored product quality to identify defects and reduce rework during production
Reviewed inventory needs and communicated shortages to prevent production delays
Enforced safety protocols and maintained compliance with workplace regulations
Improved team performance through coaching, accountability, and clear task expectations
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Defined clear targets and objectives and communicated to other team members.
Set aggressive targets for employees to drive company success and strengthen motivation.
Supervised lighting crew during installations, ensuring safe workflows and consistent quality standards.
Trained new crew members on lighting systems, tools, and jobsite safety procedures.
Communicated with supervisors and team members to resolve jobsite changes and maintain schedule.
Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Supervisor
IBP | 1999 - 01.2005
Supervised daily production workflows to maintain safety, quality, and output standards.
Coordinated staffing assignments and shift coverage to support continuous plant operations.
Trained team members on SOPs, sanitation requirements, and equipment procedures.
Monitored product quality and corrected deviations to reduce rework and waste.
Enforced food safety, OSHA, and GMP compliance across assigned work areas.
Resolved operational issues quickly to minimize downtime and maintain schedule adherence.
Reviewed performance expectations with employees and provided coaching for skill development.
Documented shift activity, production concerns, and maintenance needs for management follow-up.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.