James Franc
San Diego,CA
Summary
Proven leader and sales enhancer, I elevated Sur La Table's performance through strategic sales initiatives and exceptional customer service. Expert in store operations and team management, I consistently met sales targets and improved customer satisfaction. Skilled in both cash handling and dispute resolution.
Overview
20
20
years of professional experience
Work History
Sales Lead Keyholder
Sur La Table
08.2012 - 01.2024
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed efficient cash register operations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Lead Keyholder
Smith & Hawkin
07.2004 - 08.2012
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Managed efficient cash register operations.
Education
High School Diploma -
University of San Diego High
San Diego06-1979
Skills
- Customer service
- Strong leadership
- Store operations
- Team management
- Cash handling accuracy
- Store maintenance
Timeline
Sales Lead Keyholder
Sur La Table
08.2012 - 01.2024
Sales Lead Keyholder
Smith & Hawkin
07.2004 - 08.2012
High School Diploma -
University of San Diego High
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