James France
Clintwood,Virginia
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Driver
Pizza Hut
12.2023 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed records of deliveries and money received from customers.
Specialist
Virginia Employment Commission
03.2017 - 08.2023
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Followed all agency policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality guidelines.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Created and managed project plans, and timelines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
Cook
Hardees
05.2014 - 03.2017
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier Assistant
Valero
01.2014 - 01.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier/Stock
Family Dollar
04.2012 - 12.2013
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Shift Leader
Pizza Hut
04.2011 - 04.2012
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
No Degree - General Studies And Environmental Science
Mountain Empire Community College
Bigstone Gap VA High School Diploma -
Clintwood Highschool
Clintwood VA 03.2011
Skills
- Navigational Systems and GPS
- Equipment Operation
- Valid Driver's License
- Inclement weather driving
- Logistics Coordination
- Management collaboration
- Proficient in microsft tools such as excel and word
- Data Analysis
- Quality Assurance
- Issue Research
- Quality Assessment
- Data Entry
Timeline
Driver
Pizza Hut
12.2023 - Current
Specialist
Virginia Employment Commission
03.2017 - 08.2023
Cook
Hardees
05.2014 - 03.2017
Cashier Assistant
Valero
01.2014 - 01.2014
Cashier/Stock
Family Dollar
04.2012 - 12.2013
Shift Leader
Pizza Hut
04.2011 - 04.2012
No Degree - General Studies And Environmental Science
Mountain Empire Community College
High School Diploma -
Clintwood Highschool
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