James Francois
Brockton,MA
Summary
With a proven track record at the Massachusetts Convention Center Authority, I excel in maintaining safety and enhancing security measures. My expertise in CCTV surveillance and crisis management, coupled with exceptional problem-solving abilities, has significantly reduced incident response times. I'm known for my detail-oriented approach and ability to build strong relationships, ensuring a secure environment for all.
Overview
2
2
years of professional experience
Work History
Security Officer
Massachusetts Convention Center Authority
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
High School Diploma - Secondary Education
College Saint Pierre
Haiti 06.2016
Skills
- Incident Reporting
- Security Guard License
- Report Writing
- General security
- Detail Oriented
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Crime Prevention
- Metal detector operation
- Security Equipment Operation
- Crisis Management
- Emergency Management
- Theft prevention training
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Night and Safe Deposit Procedures
- Weapons training
- Report Generation
- Operations Management
- Arrest procedures
- Background Checks
- Military experience
- Law enforcement background
- Crisis intervention training
- Background Investigations
- Government security clearance
- Criminal Investigations
- Invoice Verification
- Criminal Law
- Firearms expert
- Security systems knowledge
- Surveillance expertise
- Criminal records searches
- First aid and CPR certified
- Criminal law knowledge
- Fire safety training
- Identification verification
- High level of integrity
- Alarm monitoring
- Interior and exterior patrol
- Investigative skills
- Screening wands
- Premises patrol
- Checkpoint management
- Shift work experience
- Entrance control
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Punctuality
- Reliability
- Security camera monitoring
- Security Protocols
Timeline
Security Officer
Massachusetts Convention Center Authority
11.2022 - Current
High School Diploma - Secondary Education
College Saint Pierre
Similar Profiles
Watanak SamonWatanak Samon
Public Safety Officer at Massachusetts Convention Center AuthorityPublic Safety Officer at Massachusetts Convention Center Authority
Devin TaylorDevin Taylor
Director of Human Resources at Massachusetts Convention Center AuthorityDirector of Human Resources at Massachusetts Convention Center Authority
Eric RogersEric Rogers
Convention Center Police at Erie County Convention Center AuthorityConvention Center Police at Erie County Convention Center Authority