James Francois
Brockton,MA
Summary
With a proven track record at the Massachusetts Convention Center Authority, I excel in maintaining safety and enhancing security measures. My expertise in CCTV surveillance and crisis management, coupled with exceptional problem-solving abilities, has significantly reduced incident response times. I'm known for my detail-oriented approach and ability to build strong relationships, ensuring a secure environment for all.
Overview
2
2
years of professional experience
Work History
Security Officer
Massachusetts Convention Center Authority
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
High School Diploma - Secondary Education
College Saint Pierre
Haiti 06.2016
Skills
- Incident Reporting
- Security Guard License
- Report Writing
- General security
- Detail Oriented
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Crime Prevention
- Metal detector operation
- Security Equipment Operation
- Crisis Management
- Emergency Management
- Theft prevention training
- Dispatch
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Night and Safe Deposit Procedures
- Weapons training
- Report Generation
- Operations Management
- Arrest procedures
- Background Checks
- Military experience
- Law enforcement background
- Crisis intervention training
- Background Investigations
- Government security clearance
- Criminal Investigations
- Invoice Verification
- Criminal Law
- Firearms expert
- Security systems knowledge
- Surveillance expertise
- Criminal records searches
- First aid and CPR certified
- Criminal law knowledge
- Fire safety training
- Identification verification
- High level of integrity
- Alarm monitoring
- Interior and exterior patrol
- Investigative skills
- Screening wands
- Premises patrol
- Checkpoint management
- Shift work experience
- Entrance control
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Punctuality
- Reliability
- Security camera monitoring
- Security Protocols
Timeline
Security Officer
Massachusetts Convention Center Authority
11.2022 - Current
High School Diploma - Secondary Education
College Saint Pierre
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