James Franklin
Maricopa,AZ
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Aimbridge Hospitality
06.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined a staff of 9 employees to maximize performance.
- Collaborate with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
Owner
Millennial Lifestyle Group
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Night Auditor
Best Western Plus Hotel
03.2023 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Direct Hire Recruiter
Wollborg Michelson
06.2022 - 11.2022
- Recruited for high level call center representatives, administration, property management, HR ad finance roles.
- Pipeline, screen, identify and coordinate interviews with hiring managers.
- Extended offers to selected candidates and initiated onboarding process.
- Tracked candidates progress through ATS software.
- Generated 10-20k in monthly revenue.
- Developed strong relationships with both clients and candidates, fostering trust and rapport for successful placements.
- Organized networking events and job fairs to connect with potential candidates, expanding professional network reach.
Store Manager
CVS Health
12.2019 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Walgreens
02.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Circle K
08.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Larkin High School
Elgin, ILSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Training and development background
- Human Resources
Timeline
Assistant General Manager
Aimbridge Hospitality
06.2023 - Current
Night Auditor
Best Western Plus Hotel
03.2023 - 10.2023
Direct Hire Recruiter
Wollborg Michelson
06.2022 - 11.2022
Owner
Millennial Lifestyle Group
09.2021 - Current
Store Manager
CVS Health
12.2019 - 09.2021
Assistant Store Manager
Walgreens
02.2019 - 12.2019
Store Manager
Circle K
08.2018 - 02.2019
High School Diploma -
Larkin High School