James Franklin
Queens Village,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles to train and educate staff regarding prevention and harm to patients. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Passionate Counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with 31 years of comprehensive experience in residential and outpatient care.
Overview
30
30
years of professional experience
Work History
Coordinating Manager
Kings County Hospital
Brooklyn, NY
09.1993 - 07.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular staff training sessions to ensure quality customer service standards.
- Organized staff training sessions to educate employees on safety protocols related to prevention of harm towards patients.
- Prepared and led staff training and instruction.
- Maintained records of employee performance and development.
- Supported counselors in developing individualized treatment plans.
Education
Bachelor of Arts - Psychology
College of New Rochelle, The
New Rochelle, NY05-2008
Skills
- Substance Abuse Counseling
- Behavior monitoring
- Care Planning
- Office Administration
- Employee Motivation
- Process Monitoring and Improvement
- Staff Development
- Staff Training and Development
Timeline
Coordinating Manager
Kings County Hospital
09.1993 - 07.2023
Bachelor of Arts - Psychology
College of New Rochelle, The
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