James Franklin
Lakewood,CA
Summary
Service-focused individual and friendly team player with talent for building productive working relationship.
Overview
20
20
years of professional experience
Work History
Order Fulfillment Associate
Macy's
11.2015 - 05.2024
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
411 Operator
Verizon Wireless
04.2004 - 05.2014
- Maintained a high level of concentration and focus in a fast-paced, noisy work environment, ensuring that each call was handled efficiently and professionally.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Connected local and long distance calls.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Education
Bachelor of Science - Finance
Louisiana Tech University
Ruston, LASkills
- Order Processing
- Shipping procedures
- Packing expertise
- Order Picking
- Willing to Learn
- Excellent Communication
- Punctual and Reliable
- Flexible Schedule
- Team Leadership
- Schedule Coordination
- RFID Tracking
- Order documentation
Timeline
Order Fulfillment Associate
Macy's
11.2015 - 05.2024
411 Operator
Verizon Wireless
04.2004 - 05.2014
Bachelor of Science - Finance
Louisiana Tech University