Summary
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
AssistantManager

James Franklin

Plano,TX

Summary

Experienced professional with a diverse background spanning childcare, customer service, technical support, and traffic management. Demonstrated proficiency in communication, problem-solving, and time management. Adept at working in dynamic environments and committed to delivering high-quality service while maintaining strong interpersonal relationships. Seeking opportunities where technical skills and customer-focused experience can contribute to organizational success.

Work History

Childcare Provider

05.2022 - Current
  • Fostered early childhood education by teaching foundational language and math concepts to children
  • Designed and led play-based learning activities to engage children in both cognitive and physical development
  • Maintained open communication with parents, providing updates and encouraging collaboration in children's learning journey
  • Promoted a safe and nurturing environment for children to explore and develop their social and cognitive skills

Stand-In / Background Extra

Entertainment Partners
10.2021 - 03.2022
  • Collaborated with directors, producers, and crew members to ensure seamless on-set operations
  • Adapted to changing schedules, reliably reporting to set for various call times and filming needs
  • Followed direction to execute specific background roles, contributing to the success of film productions

Traffic Control Technician

Eagle Barricade LLC
04.2019 - 04.2020
  • Managed traffic control at construction sites, ensuring the safety of both workers and the general public by setting up traffic barriers and safety signage
  • Monitored and recorded equipment usage and site conditions through daily logs and reports
  • Adapted to unpredictable work schedules and handled multiple tasks in high-pressure environments

Tech Support Specialist

Avaya Inc.
03.1998 - 05.2011
  • Delivered customer support for technical troubleshooting, resolving issues via inbound calls on multi-line VOIP systems
  • Provided supervisory assistance to technical support teams, ensuring smooth operations during supervisor absences
  • Utilized custom systems (ProComm, Vanitive, Remedy ITMS) for problem resolution and data management
  • Trained new employees in systems usage and customer service protocols, ensuring consistent service quality

Reservations Customer Service Representative

Southwest Airlines
02.1985 - 11.1991
  • Managed reservation bookings and provided flight information to customers, ensuring accurate and timely scheduling
  • Entered customer and reservation data into internal systems to maintain up-to-date records and efficient service
  • Assisted customers with inquiries, special requests, and travel changes to enhance the overall customer experience

Education

University of Incarnate Word
San Antonio, TX
01.1978

Skills

  • Technical Skills:
  • Google Workspace (Docs, Sheets, Slides)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Data Entry & Reporting (Microsoft Office, ProComm, Vanitive, Remedy ITMS)
  • Typing & Transcription
  • Soft Skills:
  • Multi-tasking & Time Management
  • Customer Service & Client Relations
  • Critical Thinking & Problem Solving
  • Communication & Team Collaboration

ADDITIONAL INFORMATION

  • Flexible and adaptive with a strong commitment to client satisfaction and service delivery.
  • Proficient in managing multiple responsibilities and deadlines across diverse work environments.

Timeline

Childcare Provider

05.2022 - Current

Stand-In / Background Extra

Entertainment Partners
10.2021 - 03.2022

Traffic Control Technician

Eagle Barricade LLC
04.2019 - 04.2020

Tech Support Specialist

Avaya Inc.
03.1998 - 05.2011

Reservations Customer Service Representative

Southwest Airlines
02.1985 - 11.1991

University of Incarnate Word

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James Franklin