James Franks
Fulton,MS
Summary
. Organized Customer Service professional with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records, and promoting excellence in customer interactions.
Overview
13
13
years of professional experience
Work History
Client Relations Specialist
Sheila's Flowers and Gifts
06.2023 - Current
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed department call volume of 15 calls per day and coordinated department schedules to maximize coverage during peak hours.
HR Specialist
APMM
05.2021 - 05.2023
- Drove marketing initiatives to increase company visibility and performance including a 25% increase in daily applicants
- Streamlined HR processes and reduced administrative costs through improved efficiencies with which data on employees and HR activities are compiled
- Consistently recognized for outstanding performance while enhancing the day-to-day efficient operation of the HR office
- Responsible for the full cycle recruiting process of new applicants ranging from sourcing to onboarding and all processes in between
- Perform negotiations and arrange the procurement of products to be used by team members and office personnel
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Analyzed online data including website traffic statistics showing hiring trends and sources to compile reports for top management
Pricing Analyst
Confortaire
01.2021 - 04.2021
- Engaged with management in their determination of price points based on product allocation and market volatility
- Created and implemented pricing policies and procedures that ensure the achievement of financial objectives
- Monitored and reviewed commercial price lists of 70+ customers every week; Improved company profitability, ensuring quality, accuracy, and competitive pricing was issued to the customer promptly
- Performed data cleansing daily for both vendors and customers alike within QuickBooks
- Performed accounts payable duties as needed and processed over twenty-five invoices per week
- Aided in month-end reconciliation for the company bank account of more than $50,000
Scheduling and Staffing Administrator
Lowe's Home Improvement
04.2020 - 01.2021
- Managed and updated 160+ employee schedules to align with projected workforce requirements
- Managed and maintained balanced staff levels in accordance with corporate payroll percentages
- Sustained accurate sales forecasts by adhering to company procedures
- Channeled all instances of COVID-19-related issues to the appropriate outlet while serving as front-line support
- Managed all worker's compensation claim issues including filing the initial incident, conducting drug screens and physician consultations, along guiding their back-to-work regimen
HR Assistant
Cooper Tire
01.2019 - 04.2020
- Successfully executed the digitalization of the company's past 30+ years records within a month by prioritizing tasks and simultaneous duties and utilizing time management skills
- Maintained accurate and up-to-date records and documents using ETQ, Word, Excel, and Orange Tree
- Provided direct support in performing background checks and employment verifications for potential new personnel
- Facilitated the recruitment of best-fit talents by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates
- Conducted and executed training sessions for newly hired employees to demonstrate company policies and procedures
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
Information System Representative
Central Service Association
07.2018 - 11.2018
- Played an instrumental role in resolving an average of fifty inquiries in a week, as well as complying with performance benchmarks and service standards
- Earned maximum customer satisfaction by identifying and resolving problems, managing complaints, and answering queries courteously
- Collaborated with dissatisfied customers and dealt with challenging situations to protect business rapport
- Fostered lucrative working relationships with customers to ensure repeat business
- Regularly monitored complicated accounts, elaborated the company's policies and procedures and coordinated with senior-level management
IT Intern
MTD Products
11.2017 - 04.2018
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
Manager
Franks Trophy World
05.2011 - 10.2017
- Augmented company awareness by developing and implementing brand management strategies
- Composed inventory lists for multiple departments and procured materials from vendors at optimal prices and favorable terms and conditions
- Processed and managed financial transactions of over $1k weekly, both in-store and online
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Applied Science - Computer Programming Technology
Itawamba Community College
05.2018
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
05.2011
Associate of Arts - General Studies
Itawamba Community College
12.2008
Skills
- Project Management
- Cloud Computing
- Social Media Marketing
- Digital Marketing
- Human Resources
- Data Analytics
- MS Office
- Tableau
- QuickBooks
- ETQ
- MySQL
Highlightsofcompetencies
- Demonstrated success and accomplishments in HR, including all aspects of employees' record maintenance, report writing, onboarding, and team management.
- Reputable for providing accurate and detailed oversight of financial / risk analyses while collaborating with multiple teams to enable maximum efficiency and productivity.
- Accomplished in evaluating analytics and marketing campaign results to adjust strategies and achieve goals.
- Technically competent with various software programs, including but not limited to MS Office, Tableau, Adobe Creative Suite, QuickBooks, ETQ, HTML / CSS, and MySQL.
Timeline
Client Relations Specialist
Sheila's Flowers and Gifts
06.2023 - Current
HR Specialist
APMM
05.2021 - 05.2023
Pricing Analyst
Confortaire
01.2021 - 04.2021
Scheduling and Staffing Administrator
Lowe's Home Improvement
04.2020 - 01.2021
HR Assistant
Cooper Tire
01.2019 - 04.2020
Information System Representative
Central Service Association
07.2018 - 11.2018
IT Intern
MTD Products
11.2017 - 04.2018
Manager
Franks Trophy World
05.2011 - 10.2017
Associate of Applied Science - Computer Programming Technology
Itawamba Community College
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Associate of Arts - General Studies
Itawamba Community College
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