James Fransen
Crestwood,IL
Summary
Accomplished General Manager at Deer Creek Golf LLC, adept in operations management and customer relations, significantly increased sales and membership retention. Leveraged leadership and problem resolution skills to foster team cohesion and drive large-scale event success. Proven track record in enhancing profitability and nurturing key partnerships.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Deer Creek Golf LLC
08.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. bn
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Interacted well with customers to build connections and nurture relationships.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
Assistant Golf Professional/Assistant General Manager
Tuckaway Golf Club
03.2011 - 08.2019
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Conducted private lessons focusing on individual player development and improvement.
Education
Associate of Arts -
Prairie State College
Chicago Heights, ILHigh School Diploma -
Marist High School
Chicago, IL01-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Customer retention
Timeline
General Manager
Deer Creek Golf LLC
08.2019 - Current
Assistant Golf Professional/Assistant General Manager
Tuckaway Golf Club
03.2011 - 08.2019
Associate of Arts -
Prairie State College
High School Diploma -
Marist High School
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