James Frazier
Brown Deer,USA
Summary
Dynamic training coordinator and customer experience leader with a proven ability to design and implement comprehensive training programs that drive engagement and performance. Expertise in curriculum development, instructional design, and performance analysis ensures impactful delivery of corporate initiatives and exceptional customer experiences. Strong emphasis on team collaboration and adaptability to evolving needs facilitates seamless project execution. Committed to achieving high standards and consistently delivering results that enhance training effectiveness and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Training Coordinator, Project Manager, Change Management, Customer Experience Leader
Banetti, Inc.
01.2024 - 01.2025
- Design and deliver customized, role-specific training programs to support the successful adoption of new systems and processes for projects at DHS-FEMA, DOJ-DEA, and Johnson & Johnson to ensure alignment with work, operations, and inventory management objectives. Liaise with cross-functional teams to develop and refine presentations/communication materials that support stakeholder engagement. Streamlined operational processes to reduce redundancy and improve system efficiency across diverse departments.
- Increased operational efficiency by training and transitioning hundreds of users from paper-based workflows to electronic systems, enhancing the user-end customer experience.
- Elevated project transparency and team coordination by creating and maintaining project plans, task trackers, training success metrics, and budget monitoring tools.
Project Manager, Training Coordinator, Change Management, Customer Experience Leader
Maven Asset Management, Inc.
01.2019 - 01.2024
- Delivered on-time, within-budget implementation of Work, Operations, and Inventory Management systems by supporting user adoption and operational readiness and developing and delivering role-based training protocols tailored to organizational needs. Maintained project accountability by monitoring daily tasks, timelines, and budgets to meet defined quality standards and scope. Improved communication flow and stakeholder understanding by designing and refining presentation materials and project communication strategies.
- Realigned business processes post-acquisition to align with electronic Enterprise Asset Management (EAM) systems, improving system adoption, the customer interaction experience, and operational consistency.
- Delivered Change Management initiatives to enhance the customer experience.
Training Coordinator, Project Manager, Change Management, Customer Experience Leader
Banetti, Inc.
01.2014 - 01.2019
- Led end-to-end implementation of Work, Operations, and Inventory Management solutions across 12 Johnson & Johnson manufacturing plants and 6 Shamrock Foods facilities, both domestic and international. Supported user adoption and operational readiness by designing and delivering targeted, role-based training programs.
- Maintained project alignment with scope, timeline, and budget by managing detailed project plans and holding cross-functional teams accountable through weekly status meetings. Strengthened project execution by coordinating functional, technical, and client resources to ensure full team engagement and delivery.
- Enhanced operational consistency by developing and managing robust document control processes.
- Unified 20 disparate sites under a single Enterprise Asset Management (EAM) platform, establishing standardized processes and training, generating multimillion-dollar cost savings.
Senior Trainer, Managing Consultant, Change Management, Customer Experience Leader
International Business Machines (IBM)
01.2007 - 01.2014
- Executed enterprise-level implementation of Work, Operations, and Inventory Management systems for DHS-CBP, Eli Lilly, and British Petroleum across U.S. and U.K. locations. Accelerated system adoption and role clarity by designing and delivering customized, role-based training across user groups on desktops and mobile devices. Ensured project success by managing detailed project plans, delivering tasks on time and within budget, and meeting all technical and functional specifications. Maintained operational integrity through the development and oversight of document control processes supporting compliance and traceability.
- Sustained project momentum by leading weekly status meetings and holding teams accountable for key deliverables.
- Drove cross-functional collaboration by effectively allocating resources and coordinating among technical, functional, and client teams to create an exemplary customer experience to end users.
Senior Trainer, Project Coordinator
Total Resource Management
01.2004 - 01.2007
- Led implementation and training delivery of Work, Operations, and Inventory Management systems on mobile devices across multiple U.S. Department of Defense installations, including Camp Pendleton, Kaneohe Bay, Naval Air Stations in Pearl Harbor, San Diego, Lemoore, Virginia, and Great Lakes, as well as FEMA facilities. Enabled successful user adoption by developing and delivering tailored, role-based training for diverse operational teams. Delivered mission-critical projects on schedule and within budget by managing comprehensive project plans aligned with technical and operational requirements. Ensured resource efficiency and team performance by coordinating efforts across functional, technical, and client teams.
- Drove accountability and alignment through weekly status meetings and consistent monitoring of project milestones.
- Maintained project compliance and documentation accuracy through the development and execution of document control processes.
Education
Bachelor of Business Management Program -
University of Redlands
Redlands, CAPMP Certificate Program - undefined
Cornell University
Ithaca, NYSkills
- Coaching and mentoring
- Training delivery
- E-learning platforms
- Program implementation
- Adult learning principles
- Training needs analysis
- Learning management systems
- Verbal and written communication
- New hire on-boarding
- Customized training
- Leadership training
Virtual training
- Training facilitation
- Performance evaluation
- Schedule coordination
- Course material creation
- Presentation
- Materials organization
- Training material updates
- Training solutions development
- Materials preparation
- Teamwork and collaboration
- Time management
- Employee onboarding
Certification
- IBM Tivoli Process Automation Engine v7.6 | Certified Deployment Professional
- IBM Maximo Asset Management v7.6 | Certified Deployment Professional
- IBM Maximo Asset Management v7.6 | Functional Analyst
- FEMA Certificate of Compliance | Department of Homeland Security
- Threat Assessment | Defense Counterintelligence and Security Agency
- Operational Security (OPSEC) | Defense Counterintelligence and Security Agency
Timeline
Senior Training Coordinator, Project Manager, Change Management, Customer Experience Leader
Banetti, Inc.
01.2024 - 01.2025
Project Manager, Training Coordinator, Change Management, Customer Experience Leader
Maven Asset Management, Inc.
01.2019 - 01.2024
Training Coordinator, Project Manager, Change Management, Customer Experience Leader
Banetti, Inc.
01.2014 - 01.2019
Senior Trainer, Managing Consultant, Change Management, Customer Experience Leader
International Business Machines (IBM)
01.2007 - 01.2014
Senior Trainer, Project Coordinator
Total Resource Management
01.2004 - 01.2007
PMP Certificate Program - undefined
Cornell University
Bachelor of Business Management Program -
University of Redlands