James Freeman
Land O' Lakes,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic settings.
Overview
18
18
years of professional experience
Work History
Sr. Distributor Program Manager
Financial Technologies (Fintech)
04.2020 - Current
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Partner with Distributor Sales Teams to increase customer adoption of a variety of products and services.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Devised creative solutions to critical customer and user needs.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Facilitated 500+ customer facing calls and lead 100+ distributor trainings on new products and efficiency tools.
- Track and measure performance on 60+ distributors incentive programs annually including ROI analysis.
Regional Account Specialist Sales Representative
Financial Technologies (Fintech)
03.2019 - 04.2020
- Conducted product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Developed and implemented sales strategies to increase revenue.
Sales Representative
FabriClean Supply
08.2014 - 04.2019
- Achieved annual sales of more than 1.4 million with 10% average yearly increase
- Independently generated sales within assigned territory
- Attended trade shows and conferences to maintain product knowledge and network with industry contacts
- Actively cold and warm called prospective accounts
- Drafted and provided new product quotes and cost comparison analyses
- Collaborated with manufacturer representatives to drive new product purchases and increase sales
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Branch Manager/Warehouse Manager
Phenix Supply Company
08.2005 - 08.2014
- Maintained receiving, warehousing and distributing operations by initiating, coordinating, and enforcing program, personnel policies, and procedures
- Controlled inventory levels by conducting physical counts, reconciling with data storage system
- Managed warehouse staff by recruiting, selecting, orienting, and training employees
- Completed warehouse operational requirements by scheduling and assigning employees, as well as following up on work results
- Assessed employee performance and developed improvement plans.
- Experienced forklift operator.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - Business Administration, Marketing and Finance
University of South Florida
Tampa, FLSkills
- MS Office Applications
- Verbal and Written Communication
- Attention to Detail
- Critical Thinker and Creative Problem Solver
- Highly Motivated
- Adapting and Prioritizing
- Organizational Skills
- Relationship Building
- Teamplayer
- Performance Tracking and Evaluations
- Collaborate Cross-Functionally
- Financial Analysis
Timeline
Sr. Distributor Program Manager
Financial Technologies (Fintech)
04.2020 - Current
Regional Account Specialist Sales Representative
Financial Technologies (Fintech)
03.2019 - 04.2020
Sales Representative
FabriClean Supply
08.2014 - 04.2019
Branch Manager/Warehouse Manager
Phenix Supply Company
08.2005 - 08.2014
Bachelor of Science - Business Administration, Marketing and Finance
University of South Florida
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