Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Freeman

Criminal Intelligence
Frisco,TX

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

19
19
years of professional experience

Work History

911 Call Taker

Dallas Police Department
07.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing public safety field units.

Assistant Supervisor

Jani King
01.2011 - 06.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Supported Supervisor by preparing production reports and collating quality documentation.

Franchise Owner

Bonus Building Care
05.2005 - 12.2010
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Education

Bachelor Of Business Administration - Business

Belhaven University
Jackson, MS
05.2017

Skills

  • Ambulation Services
  • Prioritizing Calls
  • Dispatcher Monitoring
  • Customer Inquiries
  • Traffic Law Enforcement
  • Emergency Call Routing
  • Medical Emergency Response
  • Information Mapping
  • System Maintenance
  • Emergency Assistance
  • Ems Dispatch
  • Reference Assistance
  • Treatment Protocols
  • Efficient Service
  • Special Requests
  • Service Delivery
  • Map Reading Skills
  • Crisis Management
  • Professional Relationships
  • Customer Loyalty
  • Customer Rapport
  • Issue Resolution
  • Process Knowledge
  • Status Updates
  • Educational Strategies
  • Workload Balancing
  • Office Meetings
  • Office Supplies and Inventory
  • Employee Performance Management
  • Application Verification

Timeline

911 Call Taker

Dallas Police Department
07.2023 - Current

Assistant Supervisor

Jani King
01.2011 - 06.2022

Franchise Owner

Bonus Building Care
05.2005 - 12.2010

Bachelor Of Business Administration - Business

Belhaven University

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Tiara FreemanCriminal Intelligence