JAMES FREEMAN
Dallas,TX
Summary
Experienced License Permit Specialist with over 7 years at the Department of Public Safety, specializing in Commercial Drivers License processing and team leadership. Demonstrates a strong ability to enhance procedural efficiency and ensure compliance, coupled with expert knowledge in Microsoft Office and outstanding communication skills. Known for driving goals with innovative solutions and building strong professional relationships.
Overview
19
19
years of professional experience
Work History
License Permit Specialist V (Lead)
Department of Public Safety (DLD)
Dallas, USA
10.2019 - Current
- Streamlined office operations to enhance process efficiency and ensure timely processing of licenses and permits.
- Conducted check rides, and leading DLS and banking audits to ensure compliance and accuracy.
- Ensured license application accuracy and compliance through detailed review and evaluation processes.
- Attended meetings with government officials to discuss changes in regulatory policies or procedures affecting the permitting process.
- Fostered interdepartmental collaborations to streamline licensing activities and enhance overall process efficiency.
License Permit Specialist II-IV
Department of Public Safety (DLD)
Dallas, USA
04.2016 - 10.2019
- Determines the legal needs and requirements for driver’s license and identification card applicants.
- Screen application forms to ensure applicant qualifications.
- Managed information requests regarding voter registration, organ donation, department employment, and state services.
- Checked input of source document data to maintain correct master records.
- Determines and records scores based on observed skills.
- Provided feedback on areas for improvement in drivers' performance.
- Conducts assessments of driving capabilities by evaluating hearing, mental, visual, and physical restrictions.
- Captured applicants' photographs, signatures, and thumbprints.
- Communicates necessary steps for reinstatement.
- Explained road test procedures to applicants.
- Evaluates and manages various types of driver examinations.
- Uses computers and digital imaging workstations for capturing portrait, thumbprint, and signature.
Counselor (Linden Community Residence)
Institute for Community Living (ICL)
New York, USA
11.2013 - 09.2015
- Facilitated behavior modification through supportive counseling for individuals and groups.
- Conducted crisis assessments.
- Promptly communicated critical incidents to supervisors.
- Compiled comprehensive records of incidents.
- Ensured accurate documentation of unaccounted consumers.
Administrative Assistant (Emerson Davis)
Institute for Community Living (ICL)
New York, USA
07.2012 - 12.2014
- Ensured timely support from essential departments.
- Managed phone calls and greeted visitors with professionalism and courtesy.
- Oversaw general office management and procurement processes.
- Assisted Program Supervisor in managing prescription handling and documentation according to procedures.
- Supported supervisor by ensuring timely and accurate records for agency needs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Front Desk Counselor (Emerson Davis)
Institute for Community Living (ICL)
New York, USA
04.2010 - 07.2012
- Noted essential information as designated by program management in the staff communication log.
- Coordinate routine safety preparedness tests.
- Monitored responses to treatment, rehabilitation programs, and support services.
- Assisted residents with counseling support as needed.
- Maintained accurate medication administration records.
- May assist consumers and residents who are on a monitored medication regimen.
- Maintained a safe and clean physical environment.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
Administrative Coordinator (Early Intervention)
Visiting Nurse Service of New York (VNS)
New York, USA
10.2006 - 10.2008
- Tracked service authorizations of early intervention therapy cases coordinated by external agencies.
- Ensured that service coordinators from other agencies assigned to VNS therapy cases submit to VNS both 6-month and annual reviews of the Individualized Family Service Plan (IFSP).
- Managed coordination and submission of VNS therapy case documentation.
- Maintained all therapy case records according to program policies and standards.
- Assigned professionals to service-coordinated therapy sessions.
- Confirmed that all paperwork was sent to the therapists following the IFSP meeting.
- Accepts and enters all initial referrals from various sources into the Iclaims system.
Business Service Coordinator (Early Intervention)
Visiting Nurse Service of New York (VNS)
New York, USA
02.2006 - 10.2006
- Provided administrative and customer service support to multi-disciplinary health care team
- Coordination of activities which support patient service delivery
- Entered authorizations for services to be provided by clinicians and service coordinators
- Provided clinicians with confidential information regarding the children they provided services for
- Processed billing via Iclaims system
Education
Commercial Driver License Modernization -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Fort Worth, TX03-2024
Facilitator Training Class -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Austin, TX10-2018
Certified Commercial Examiner -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Dallas, TX04-2017
CDL Examiner Train The Trainer Program -
AMERICAN ASSOCIATION OF MOTOR VEHICLE ADMINISTRATO
Austin, TX03-2017
Basic Driver Examiner Certificate -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Garland, TX05-2016
Certified Commercial Knowledge Examiner -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Dallas, TX04-2016
Diploma - International Careers
Jacqueline Kennedy Onassis High School
New York06.2002
Skills
- Permit processing
- Document review
- Research
- Microsoft office
- Report preparation
- Fee handling
- Continuance documentation
- Computer literacy
- Team building
- Hospitality and accommodation
- Active listening
- Teamwork
- Relationship building
- Effective communication
- Data acquisition
- Teamwork and collaboration
- Interpersonal communication
- Written communication
- Payment collection
- Staff scheduling
- Proficient in Driver License System (DLS)
- Conflict resolution
- Project Coordination
- Regulatory Compliance
- Office administration
- Database management
- HIPAA
References
References available upon request.
Timeline
License Permit Specialist V (Lead)
Department of Public Safety (DLD)
10.2019 - Current
License Permit Specialist II-IV
Department of Public Safety (DLD)
04.2016 - 10.2019
Counselor (Linden Community Residence)
Institute for Community Living (ICL)
11.2013 - 09.2015
Administrative Assistant (Emerson Davis)
Institute for Community Living (ICL)
07.2012 - 12.2014
Front Desk Counselor (Emerson Davis)
Institute for Community Living (ICL)
04.2010 - 07.2012
Administrative Coordinator (Early Intervention)
Visiting Nurse Service of New York (VNS)
10.2006 - 10.2008
Business Service Coordinator (Early Intervention)
Visiting Nurse Service of New York (VNS)
02.2006 - 10.2006
Commercial Driver License Modernization -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Facilitator Training Class -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Certified Commercial Examiner -
TEXAS DEPARTMENT OF PUBLIC SAFETY
CDL Examiner Train The Trainer Program -
AMERICAN ASSOCIATION OF MOTOR VEHICLE ADMINISTRATO
Basic Driver Examiner Certificate -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Certified Commercial Knowledge Examiner -
TEXAS DEPARTMENT OF PUBLIC SAFETY
Diploma - International Careers
Jacqueline Kennedy Onassis High School
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