James Freeman
Taaspak
Snellville,GA
4
years of professional experience
Technical Support Engineer experienced in troubleshooting hardware and software issues while enhancing client satisfaction. Delivered effective solutions through strong problem-solving and customer service skills. Aspires to advance into System Administration or Network Engineering roles.
Dynamic Tier 1 Technical Support Engineer with a strong foundation in technical troubleshooting and customer service. Experienced in documenting service activities and onboarding processes, committed to driving team collaboration and improving user experiences.
Work History
5 Months
04.2026 - Current
5 Months
Tier 1 Technical Support Engineer
Taaspak | Duluth, GA
04.2026 - Current
- Provided technical assistance to clients via phone, email, and chat support.
- Diagnosed software and hardware issues, ensuring timely resolutions for end-users.
- Collaborated with cross-functional teams to streamline troubleshooting processes.
- Documented customer interactions in ticketing system for future reference and analysis.
- Onboard and Offboard employees Per client SOP
- Use Active Directory, and Microsoft Office to troubleshoot and conduct policy adjustments and creation
- troubleshoot network and firewall issues on devices such as Meraki's Fortigate and Unifi controllers
- Manage roughly 100 clients with 4-40+ employees
3 Months
01.2026 - 04.2026
3 Months
Field Service Technician
Staff Hub Global | Atlanta, GA
01.2026 - 04.2026
- Conducted on-site troubleshooting and repair of equipment to ensure optimal performance.
- Assisted in installing and maintaining various systems, enhancing overall functionality.
- Documented service activities accurately, ensuring compliance with company protocols and standards.
- Conduct POS repair troubleshooting and installs
- interact with different IT support companies conducting Site Surveys, camera installs, and network remediation's and installs
- Conduct PC repairs for Dell
- Use Proper ticketing and expense reports to detail work and supplies I purchased
1 Year 2 Months
03.2023 - 05.2024
1 Year 2 Months
Entry Level IT Technician
RLProfessionals | Duluth, GA
03.2023 - 05.2024
- Provided technical support to end-users, resolving issues efficiently and enhancing user experience.
- Led installation and configuration of hardware and software systems for seamless operations.
- Conducted regular system maintenance to ensure optimal performance and security compliance.
- Developed and maintained documentation for IT processes, improving team knowledge sharing.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
3 Years 6 Months
08.2022 - 02.2026
3 Years 6 Months
Amazon Fleet Manager/Driver Supervisor
JKG Logistics | Buford, GA
08.2022 - 02.2026
- Developed and implemented efficient routing strategies to optimize delivery schedules.
- Analyzed fleet performance data to identify cost-saving opportunities and enhance efficiency.
- Coordinated regular vehicle maintenance and inspections to reduce downtime.
- Managed daily fleet operations, ensuring vehicle compliance with safety regulations.
- Trained staff on best practices for delivery and safety procedures.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks to be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall delivery performance.
Education
Associate of Science - Cyber Security
Gwinnett Technical College | Lawrenceville, GA | 12-2025
Skills
Tech support
Technical troubleshooting
Application support
App support
Hardware setup
System diagnostics
Hardware troubleshooting
Software installation
Accomplishments
• Additional Coursework in AWS
• 3.4 GPA
- Comptia A+ Preparation Certificate
- PC repair and Network Certificate
Timeline
Tier 1 Technical Support Engineer
Taaspak
04.2026 - CurrentRead more
Field Service Technician
Staff Hub Global
01.2026 - 04.2026Read more
Entry Level IT Technician
RLProfessionals
03.2023 - 05.2024Read more
Amazon Fleet Manager/Driver Supervisor
JKG Logistics
08.2022 - 02.2026Read more
Gwinnett Technical College - Associate of Science, Cyber Security
Read more