James Frey
Inverness
Summary
Virtual Producer with extensive experience in client communication and technical support. Executed hundreds of online webinars and meetings, ensuring seamless delivery and engagement. Proficient in various virtual event platforms, enhancing overall event effectiveness.
Overview
25
25
years of professional experience
Work History
Virtual Meeting Producer
Self-Employed
Inverness, FL
07.2020 - Current
- Provide clients with videoconferencing services, meetings, and webinars, by assisting them with planning and executing live sessions
- During the session provide technical support, chat monitoring, polls, break-out rooms, and other requested functions
- Use the Zoom, WebEx, MS Teams, AirMeet, Google Meet Stream Yard and Adobe Connect platforms
Intake Specialist (Remote)
McKeown Law LLP
San Diego, CA
04.2024 - 01.2025
- Assisted veterans in obtaining benefits they earned during their military service
- Performed initial onboarding phone calls and Pre-File Consultations resulting in successful VA claims
- This remote position was with McKeown Law LLP in San Diego CA
- Communicated by phone with many different people from across the country, managing numerous calls each day, employing strong multitasking and organizational skills and independently managing my time effectively
Full-Cycle Recruiter (Remote)
Find A Wrench
Mount Horeb, WI
02.2018 - 10.2021
- Evaluated and submitted qualified candidates for open positions to various U.S clients seeking automotive, diesel, specialized construction equipment mechanics and service/sales managers
- Sourced, phone screened and submitted the candidates to the clients
- Scheduled the clients’ interviews if they desired
- This position started as an Upwork.com project and transitioned into a contractor position, working directly for Findawrench.com
Patient Access Manager (Remote)
PenguinPay.com
New York, NY
01.2018 - 11.2020
- Interacted with patients via phone, chat, and email, providing them with 0% interest loans to ensure they can purchase their medication
- This position started as an Upwork project and transitioned into a contractor position, working directly for Penguin Pay
Freelance Contractor
Self-Employed
Inverness, FL
12.2015 - 01.2018
- Worked on a freelance basis on several projects including brokering international air ambulance transportation
Ambulance Dispatcher
MedReach Ambulance
Rancho Dominguez, CA
07.2013 - 12.2015
- Receive phone calls from medical facilities and assign and dispatch appropriate medical units
- Coordinate daily operations and resources and accurately document all information
- Established client relationships that resulted in daily requests for patient transportation
Driver Recruiter/Dispatcher
Noble Logistics
Garden Grove, CA
02.2012 - 05.2013
- Perform daily office duties, daily operations, customer service
- Contract independent contractor drivers to deliver clients' pharmacy & auto products
- Driver compliance: DMV permits, license, insurance
- Process driver payroll & invoices for all service areas in California
Customer Service/Administrative Assistant
KeepDoggieSafe.com
Huntington Beach, CA
07.2011 - 02.2012
- Assist customers with placing orders, returns, exchanges, defective items
- Packing & Shipping of customer orders
- Organize product supply with vendors
- Temporary position after Patriot Ambulance closed.
Lead Dispatcher
Patriot Ambulance
Hawthorne, CA
10.2008 - 07.2011
- Receive calls from the public and medical facilities, accurately assign and dispatch appropriate medical units
- Coordinate daily operations and resources, accurately record all information, train, and direct junior staff of 30
Senior Telecommunicator / Certified Training Officer
Montgomery County 911, Department of Public Safety
Eagleville, PA
07.2000 - 08.2008
- Receive calls from the public, accurately assign and dispatch appropriate emergency units
- Coordinate public safety agencies and county resources, accurately record all information, train, and direct junior staff of 80
Education
A.A.S. - Criminal Justice
Community College of Philadelphia
Philadelphia, PASkills
- Videoconferencing services
- Technical support
- Webinar management
- Platform proficiency
- Audience engagement
- Client communication
Timeline
Intake Specialist (Remote)
McKeown Law LLP
04.2024 - 01.2025
Virtual Meeting Producer
Self-Employed
07.2020 - Current
Full-Cycle Recruiter (Remote)
Find A Wrench
02.2018 - 10.2021
Patient Access Manager (Remote)
PenguinPay.com
01.2018 - 11.2020
Freelance Contractor
Self-Employed
12.2015 - 01.2018
Ambulance Dispatcher
MedReach Ambulance
07.2013 - 12.2015
Driver Recruiter/Dispatcher
Noble Logistics
02.2012 - 05.2013
Customer Service/Administrative Assistant
KeepDoggieSafe.com
07.2011 - 02.2012
Lead Dispatcher
Patriot Ambulance
10.2008 - 07.2011
Senior Telecommunicator / Certified Training Officer
Montgomery County 911, Department of Public Safety
07.2000 - 08.2008
A.A.S. - Criminal Justice
Community College of Philadelphia
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