James Friel
Mt. Dora,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
50
50
years of professional experience
Work History
Service Technician
Safelite Auto Glass
Minneola, Florida
05.2026 - Current
- Installed auto glass using hand tools and adhesives.
- Repaired chips and cracks in windshields.
- Conducted service appointments to diagnose and fix problems.
- Performed onsite repair of equipment at customer locations.
- Conducted quality checks on completed installations.
- Evaluated technical problems to determine appropriate corrective actions. and determined solutions for various customer issues.
- Documented service details and customer interactions accurately.
- Maintained accurate records of service calls, repairs, and parts used.
- Educated customers on care and maintenance of glass replacements.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed safety protocols during installation and repair processes.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
Ski Instructor
Mohawk Mt Ski Area
Cornwall, Connecticut
11.2023 - 03.2025
- Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
- Instructed students on skiing techniques and safety protocols.
- Demonstrated proper use of ski equipment and gear adjustments.
- Assisted in organizing group lessons for diverse skill levels.
- Monitored student progress and provided constructive feedback.
- Ensured ski area rules were followed for guest safety.
- Collaborated with team members to maintain a positive learning environment.
- Conducted pre-lesson evaluations to assess student capabilities.
- Adapted teaching methods to meet individual student needs and preferences.
- Monitored student progress throughout the day and provided additional instruction as needed.
- Conducted ski assessments for beginners and intermediate skiers in order to determine their skill level.
- Developed lesson plans that included drills and activities tailored to each student's individual needs.
- Determined appropriate levels for classes based on age groups and ability levels.
Handyman Service
Jim Friel
Cocoa Beach, Florida
01.2014 - 11.2023
- Conducted routine maintenance and repairs on residential properties.
- Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Fixed and managed electrical and plumbing problems.
- Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
- Installed fixtures, appliances, and cabinetry according to specifications.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Replaced burned-out light bulbs and performed basic electrical repairs.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Repaired drywall holes using spackle or joint compound.
- Replaced faulty door handles, hinges and locks.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Assembled flat-pack furniture according to instructions.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Operated hand and power tools to complete repairs.
- Maintained equipment, materials, and tool inventory to meet repair or maintenance needs with minimal delay.
- Managed inventory of tools and materials for efficient project execution.
- Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
- Assessed customer needs and provided appropriate solutions.
- Collaborated with clients to assess repair needs and preferences.
- Maintained clear communication with clients throughout project timelines.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Recorded type and cost of maintenance or repair work.
- Estimated costs to repair machinery, equipment or building structures.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Assembled flat-pack furniture according to instructions.
- Recorded type and cost of maintenance or repair work.
- Estimated costs to repair machinery, equipment or building structures.
Ski Instructor
Snowshoe Mountain Resort
Snowshoe, WV
11.2019 - 02.2020
- Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
- Instructed students on skiing techniques and safety protocols.
- Demonstrated proper use of ski equipment and gear adjustments.
- Assisted in organizing group lessons for diverse skill levels.
- Monitored student progress and provided constructive feedback.
- Monitored student progress throughout the day and provided additional instruction as needed.
- Conducted ski assessments for beginners and intermediate skiers in order to determine their skill level.
- Conducted pre-lesson evaluations to assess student capabilities.
- Adapted teaching methods to meet individual student needs and preferences.
- Provided helpful feedback to students in order to improve their technique and style.
- Demonstrated advanced skiing techniques by performing them before the class.
- Ensured ski area rules were followed for guest safety.
- Led instructional classes to protect recreational users from dangerous situations.
- Handled student situations using logic and mediation skills.
- Ensured compliance with resort policies regarding safety regulations while on the slopes.
- Educated guests about local mountain conditions including weather forecasts and trail closures.
- Collaborated with parents and guardians of young students to discuss progress and set goals.
- Collaborated with team members to maintain a positive learning environment.
- Utilized modern teaching techniques and tools to engage students and foster a positive learning experience.
- Monitored weather conditions and adjusted lesson plans accordingly.
- Monitored weather conditions and adjusted lesson plans accordingly.
Security Officer
Baptist Health Medical Center
Jacksonville Beach, Florida
06.2012 - 09.2013
- Monitored premises to ensure safety and security of patients and staff.
- Responded to emergency situations, coordinating with medical personnel and law enforcement.
- Conducted regular patrols of facility grounds to deter unauthorized access.
- Managed access control for visitors, ensuring compliance with hospital policies.
- Documented incidents and maintained accurate reports for security records.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Deputy Sheriff
Pasco County Sheriffs Office
New Port Richey, Florida
09.1991 - 06.2012
- Enforced laws and regulations to maintain community safety and order.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Responded promptly to emergency calls and dispatched units as needed.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Engaged with community members to build trust and foster relationships.
- Developed relationships with members of the community through participation in various events or activities.
- Collaborated with local agencies to support crime prevention initiatives.
- Collaborated with other agencies during multi-jurisdictional operations or investigations.
- Conducted thorough investigations of crimes and incidents in the jurisdiction.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
- Collected and preserved evidence associated with crimes, supporting investigations
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Trained new officers on proper patrol procedures and techniques.
- Trained new recruits on procedures, protocols, and best practices in law enforcement.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Wrote detailed arrest and accident reports.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Maintained safe and secure environments for court proceedings.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Monitored traffic violations to ensure roadway safety and compliance with laws.
- Adhered to departmental policies and procedures while performing job duties.
- Participated in continuing education courses related to law enforcement practices.
- Ensured that equipment was properly maintained and operational before each shift.
- Performed administrative tasks such as completing paperwork, filing documents.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Wrote detailed arrest and accident reports.
Utility Supervisor
Consolidated Edison Inc
New York, New York
07.1976 - 05.1991
- Supervised daily operations of utility services ensuring compliance with safety standards.
- Managed a team of technicians, providing guidance and support during complex tasks.
- Coordinated maintenance schedules for equipment and infrastructure to optimize performance.
- Conducted inspections of utility facilities to identify potential issues or hazards.
- Conducted regular inspections of electrical systems to identify potential hazards or areas needing improvement.
- Planned and managed general repairs and maintenance and construction projects.
- Inspected sites before and after construction projects.
- Responded quickly to any emergency situations involving utilities systems or personnel.
- Created reports detailing progress on planned projects.
- Supervised and monitored the daily operations of utility workers to ensure safety and efficiency.
Education
Certified Fl Law Enforcement - Law Enforcement Academy
Withlacoochee Technical Institute
Inverness , FL 06.1991 - 09.1991
Erasmus Hall High School
Brooklyn , NYSkills
- Auto glass installation
- Windshield repair
- Quality assurance
- Equipment maintenance
- Problem diagnosis
- Safety compliance
- Tool operation
- Time management
- Effective communication
- Customer education
- Attention to detail
- Team collaboration
- Conflict resolution
- Safety procedures adherence
- Installation and repair
- Preventive Maintenance
- Project estimation and bidding
- Quality control
- Mechanical tools
- Technical training sessions
- Work documentation
- Time tracking
- Problem and issue resolution
- Hand tool expertise
- Diagnostics skill
- Punctual and reliable
- Troubleshooting techniques
- Professional and courteous
- Cost estimations
- Troubleshooting
- Repair techniques
- Valid Driver's license
- Work with minimal supervision
- Residential construction
- Emergency response
- Customer service
- Scheduling and coordination
- Verbal and written communication
- Electrical systems
- Troubleshooting and diagnosis
- Hand tools proficiency
- Service call response
- Plumbing
- Maintenance and repair
- Troubleshooting skills
- Hand tools
Timeline
Service Technician
Safelite Auto Glass
05.2026 - Current
Ski Instructor
Mohawk Mt Ski Area
11.2023 - 03.2025
Ski Instructor
Snowshoe Mountain Resort
11.2019 - 02.2020
Handyman Service
Jim Friel
01.2014 - 11.2023
Security Officer
Baptist Health Medical Center
06.2012 - 09.2013
Deputy Sheriff
Pasco County Sheriffs Office
09.1991 - 06.2012
Certified Fl Law Enforcement - Law Enforcement Academy
Withlacoochee Technical Institute
06.1991 - 09.1991
Utility Supervisor
Consolidated Edison Inc
07.1976 - 05.1991
Erasmus Hall High School