James Froment
Altamonte Springs,FL
Summary
Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best in customer service and communications in a variety of business settings.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Walt Disney World
Security Guard Screener
08.2023 - Current
- Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property
- As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
- Conduct interior and exterior Resort foot patrol to identify undesirable conditions
- Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
- Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
- Documentation and report writing
- Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
- Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
- Handle violations of Resort policy, civil laws and undesired conduct
- Work with state of the art technology to detect and respond to safety systems
- Provide cash escorts for cashiers to/from cash room to their work station
- Respond to security and emergency calls and prioritize the work in a timely manner
- Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
- Provide key assist
- Issue contractor and visitor badges
- Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
- Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
- Receive, record and secure found property – will also research and respond to guests inquiries for lost property
- Escort guests and cast members as required to parking lots
- Perform other duties and responsibilities as assigned
Security Screeners
Covenant Aviation Security (CAS)
07.2022 - Current
- Security Screeners are responsible for day-to-day security screening of airport employees and other individuals passing through Screening Locations.
- Responsible for identifying dangerous objects and preventing those objects from being transported through Screening Locations.
- Carry out duties in a professional and courteous manner, providing exceptional customer service.
- Use diverse, cutting edge electronic detection and imaging equipment.
- Perform metal detection searches, pat down searches, operation of x-ray machines, physical searches of property, and other identification review as needed.
- Additional security related duties to ensure safety to the traveling public.
- Full Time 40 Hours
Jr Technician
Alstom
12.2022 - 01.2023
- Be responsible for servicing, maintaining, inspecting, and repairing rail equipment. Repair, replace and test machinery, components and systems related to rail equipment under direction of engineering or other staff by performing mechanical, electro-mechanical, hydraulic and pneumatic activities.
- Reviews and understand project/activity request, safety instructions, blueprints, schematic and diagram to ascertain test specification, procedures, objectives, nature of technical activity and possible solutions such as disassemble and replace, adjust or repair regarding the maintenance functions of both the locomotive and car equipment.
- Dismantle, assemble and replace new or modified mechanical components or assemblies for products such as HVAC, brake, pneumatic system, propulsion equipment, truck and car body equipment and sub-system for trains so equipment can pass inspections.
- Analyze sub-system in order to meet design or rated specifications and modifies or adjusts equipment to meet specifications in a timely fashion to meet customer train availability schedule and/or overhaul schedule.
- Records on appropriate report card or data sheet the activity performed by indicating all relevant information pertaining to the activity. Performs quality test and verification to insure safe performance of sub-assembly or component in order to properly report to the customer, governing agencies or for internal auditing purposes.
- Performs other duties as assigned by the supervisor based on train availability or repair schedule. Follows all Bombardier security and safety instructions or procedures in order to prevent any personal injuries and maintain a safe fleet that will meet the demands of a reliable commuter service.
- Full time 40 hours week
Landscape Maintenance
Self landscaping
07.2016 - 05.2022
- Responsible for remedial and enhancement work, landscape renovations, and cleanups. Perform tasks including but not limited to operating a bobcat, drainage system installation, hardscaping, mowing, line/string trimming, blowing, leaf and debris removal, weeding, edging, hedging, raking, mulch installation, and annual installation. Proper use of safety equipment and Personal Protective Equipment and ergonomic practices.
- Part Time 30 Hours
Sale associate
Orlando Harley Davidson Disney Springs
05.2021 - 09.2021
- Provide excellent customer service to all customers and internal customers of the dealerships’
- Greet customers immediately, in a courteous and friendly manner
- Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction
- Handle telephone transactions quickly, and courteously
- Point out any current sales, specials, or new merchandise to customers
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase
- Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and commitment to success to do the right thing at the right time to deliver exception customer service
- Become proficient in current POS System
- Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Ensure Retail environment for General Merchandise Location/department is well merchandise, displays clean, well dusted and appealing to customers
- Secures merchandise by implementing security systems and measures
- Implements all business promotions.
- Part time 35 Hours
Maintenance
McDonald's
12.2019 - 06.2020
- The Maintenance Person assists management in achieving and maintaining outstanding interior and exterior restaurant cleanliness and maintaining restaurant equipment.
- Filtering oil fryers daily
- Maintaining outside grounds
- Clean equipment, inside and outside windows, stock rooms and restrooms
- Unload delivery truck 2 times a week
- Take out and empty trash compactor
- Change light bulbs
- Clean HVAC/Exhaust units and roof of debris
- Part time 38 hours
Retail Office Assistants
02.2012 - 09.2012
- Retail Office Assistants are responsible for supporting sales associates, customers, and store management, processing payments and finance applications answering delivery questions, assisting with customer care responsibilities, answering phones, and various other office duties as assigned.
- Courteous and Patient with strong customer service orientation
- Computer navigation skills, general computer knowledge, and MS Office understanding
- Ability to effectively communicate, both written and verbally
Education
Motorcycle Mechanics Institute
06.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LNGG
Second language Speak Spanish
Community Service
Seminole County Sheriff Office, I have volunteer for community program.
Timeline
Walt Disney World
Security Guard Screener
08.2023 - Current
Jr Technician
Alstom
12.2022 - 01.2023
Security Screeners
Covenant Aviation Security (CAS)
07.2022 - Current
Sale associate
Orlando Harley Davidson Disney Springs
05.2021 - 09.2021
Maintenance
McDonald's
12.2019 - 06.2020
Landscape Maintenance
Self landscaping
07.2016 - 05.2022
Retail Office Assistants
02.2012 - 09.2012
Motorcycle Mechanics Institute
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