James Frye

• Developed and implemented new technical procedures to improve operational efficiency.
• Maintained accurate records of equipment repairs, maintenance and inventory.
• Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
• Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
• Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
• Documented all customer service interactions in the company's ticket system.
• Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
• Created detailed reports outlining the causes of malfunctions and recommended resolutions for management review.
• Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
• Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
• Performed maintenance according to predetermined schedule.
• Fixed problems with parts, equipment and full systems.
• Set up, configured and monitored safety equipment for use by technical personnel.
• Devised and implemented safety program, encouraging team members to take time to analyze situations and determine best course of action.
• Contacted customers prior to date of scheduled installation to verify appointment.
• Managed workflow and productivity of lower-level technicians to keep projects on task.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Followed safety practices to safeguard against injury and damage to property.
• Managed quality control and maintained high level of customer satisfaction.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
• Updated logs and job reports for completed and pending service calls at shift end.
• Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
• Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
• Restored product condition using proven techniques.
• Used bolts, rivets and screws to fasten parts.
• Installed new components or replaced defective parts to restore functionality.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Routinely inspected equipment for preventive and emergency maintenance needs.
• Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
• Completed scheduled appointments on time to drive quality service.
• Kept records of parts and equipment used in projects to update inventory.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
• Ran tests on newly repaired machinery and equipment to confirm proper functionality.
• Communicated with distributors to acquire necessary equipment for projects.
• Inspected materials and equipment regularly to check for potential hazards and machine defects.
• Estimated cost of labor and materials for projects and communicated value to clients.
• Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
• Greased mechanical parts with lubrication to achieve smooth and regular functionality.
• Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

• Directed team of 10-12 crew members in daily operations and assigned tasks. Monitored and evaluated performance of crew member, providing feedback and coaching as needed.
• Trained new hires on job duties, safety and day to day operations.
• Inspected equipment for proper operations before use.
• Assisted in resolving customer issues as they arose.
• Performed general maintenance on equipment used by the crew.
• Participated in the hiring process for new hires, conducted interviews and reference checks as needed.
• Organized crew placement daily as needed for each job.
• Performed demanding physical work over extended periods while maintaining a positive attitude.
• Operated equipment with focus and safety and good ground communications.
• Loaded and hauled heavy equipment to job sites.
• Ordered material needed for each job.
• Conducted weekly meetings with owner of company and sales team to schedule the following weeks work plan.

***I was also part of the sister company called Media Metals that made billboard panels. I oversaw deliveries and shipping of materials to assist with the everyday flow of business and operated brakes and presses to produce the product while maintaining maintenance on all equipment***