Microsoft SQL Server
James Fullwood
Data Analyst
Jacksonville,FL
Summary
Have over 21 years plus of professional and developmental experience in training and coaching. Vocations included traveling abroad gaining international experience, Senior Coach Lead, Senior Customer Service Lead. All vocations afford the opportunity to administer staff training, participate in community relations projects, project management, develop operation procedures and ensure customer satisfaction. Strategic and analytical professional with years of success in financial analysis and reporting. Talented in delivering advanced Excel and SQL reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports. Expert in creating reports writing SQL queries and analyzing SQL data.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Program Services Data Analyst
CareerSource Northeast Florida
Jacksonville, FL
01.2014 - Current
- Formulates detailed monthly service report to present to Director of training and Career Pathways pertaining to work progress, scheduling for each assigned contract, services rendered complying with contract requirements
- Ensures deficiencies are corrected prior to subsequent monthly report
- Develops and implements written procedures for accomplishing each assigned project, including timeframe, funding limitations, staffing requirements
- Submits to Director of Training and Career Pathways for review and final approval prior to implementation
- Monitors agreements to ensure each assigned contract will be completed within boundaries of company policy and contract specifications, within dud get and without monitoring or audit findings
- Responsible for maintaining group members and communicat8ion posts within our selected vendor database system (Regroup)
- The posts will include regularly scheduled launches along with special project request
- Responsible for scheduling and process posts using a variety of communication modes
- Will also communicate and interact with job seekers over the phone, via email and in person to obtain performance outcomes
- Assist with quality assurance reviews of the WIOA programs to ensure federal, state and local statues, regulations, policies and procedures are in compliance as directed
- Assists management by providing guidance to ensure understanding of programmatic requirements and steps necessary to maintain compliance of cases
- Identifies, establishes and implements quality assurance procedures and techniques to ensure monitoring/auditing reviews are without findings
Business Service Specialist
- Conduct outside sales, public relations, marketing and recruiting to link businesses with potential resources and qualified candidates
- Customarily and regularly engaged in employer site visits to contact business throughout the region to keep lines of communication open
- Determines appropriate levels of service for transactional business customers
- Determines customer needs, including job order data entry and all job order maintenance in Employ Florida website
- Survey employer satisfaction with current level of service and obtains information about future needs or request for service improvement
- Provides assistance to business with regard to hiring processes (create pre-screening tools, process resumes, schedule interviews)
- Perform strategic planning for marketing to targeted employers right in assigned business zones
- Coordinates and participates in job fairs / recruitments, in or out of center, as required
- Assist Career Center Teams in the development of business services strategies and provides business service training and advice as needed
- Provide labor market information, hiring trends and wage data as needed
- Attend The Society for Human Resource Management(SHRM)
- Attended Northside and Southside Jax Chamber Council meetings
Business Consultant
- Incumbent Worker Training
- Customarily and regularly engaged in employer site visits to contact business throughout the region
- Contact and conducts presentations to set businesses and industries to inform them of company programs to assist them with increasing the skill levels of their incumbent workers
- Develops and assist business owners and company managers with customized training programs
- Performs needs analysis to determine best course of action to benefits the company and employees
- Ensure all Incumbent Workers Training (IWT) contracts are completed and funds issued for payment of training
- Coordinates required revisions and final documents with businesses, training entities and company
- Produce and implements training application and agreements for review and approval by the Sr
- Vice President, Economic Development
- Schedules and conduct intake documentation sessions with employers for the upgraded skills training of their working Employers
- Keep confidentially to all sensitive data received from Employers and their Employers
- Follow-up on continuous basis to ensure the timelines, training parameters and completion certifications are properly met and recorded
- Submitted monthly reports to Manager
- Compiled Employer’s invoices for payment and reimbursement
Employment Security Representative
- Collect appropriate documentation needed to verify data elements and determine the need for service and benefits
- Provide case management services to individuals who are enrolled and participating in the TAA program
- Review applications, complete assessments and input data in the Statement Management Information System
- Record activities and services accurately and ensure monthly contact is made according to the TAA program policy and procedures
Executive Liaison Representative
- Administered calls for Customer Service Department, Customer Advocacy Department and special projects assigned by management
- Interfaced with other departments, branches, investors and clients to resolve customer inquiries and resolve issues
- Reported trends to management and made recommendation for resolving various issues
- Assisted in training of Customer Care Merger and Customer Service Representative in Jacksonville, New Delhi and Pune
- Created Standard Operation Procedures (SOP) for the Executive Liaison group
Customer Service Representative
- II
- Responded to requests for information and customer inquiries
- Assisted customers with principal curtailments, optional insurance, and verification of mortgages, year-end information payment, methods, automatic drafting, and explanation and set up of escrow accounts
- Assisted the Executive Liaison Team with escalated calls volume, research and customer service issues
- Assisted in facilitating weekly team meetings, when Supervisor was absent
Loss Mitigation Specialist I
Everbank
Jacksonville, FL
01.2013 - 01.2014
- Reviewed mortgage documents such as HUD-1, Warranty Deed, Sales Contract, Titles, Appraisals, and Broker Price Opinions
- Assessed the information obtained and determined if the information can be used to qualify the client
- Discussed the available options with the client and authorized third parties in a professional manner
- Properly documented workstation and prepared liquidation documents
- Tracked reports weekly to ensure all investor and insurer underwriting guidelines are met
Loan Consultant II Negotiator
Homeward Residential
Jacksonville, FL
01.2004 - 01.2013
- Provided assistance to borrowers and real estate agents
- Reviewed, negotiated and approved submitted short sales offers
- Facilitated negotiations and approvals of the H.A.F.A.(HOME AFFORDABLE FORECLOSURE ALTERNATIVE) program
- Reviewed closing documents to ensure the investor guidelines for closing are satisfied
- Conducted new hire training and orientation
Education
Introduction And Intermediate SQL
Florida State College At Jacksonville
Jacksonville, FL 12.2022 - 05.2023
AS - Business Administration
Florida State College
Jacksonville, FL 02.2020 - Current
School Diploma - undefined
Florida Community College High
Office Automation
Careercom School of Business
Jacksonville, FL 06.1995 - 11.1995
Skills
undefined
Software
Regroup Notification System
SARA Alerting Platform
Microsoft Office
Timeline
Introduction And Intermediate SQL
Florida State College At Jacksonville
12.2022 - 05.2023
AS - Business Administration
Florida State College
02.2020 - Current
Program Services Data Analyst
CareerSource Northeast Florida
01.2014 - Current
Loss Mitigation Specialist I
Everbank
01.2013 - 01.2014
Loan Consultant II Negotiator
Homeward Residential
01.2004 - 01.2013
Office Automation
Careercom School of Business
06.1995 - 11.1995
Business Service Specialist
Business Consultant
Employment Security Representative
Executive Liaison Representative
Customer Service Representative
School Diploma - undefined
Florida Community College High
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