James Gaffney
Stittville,NY
Summary
Dynamic Franchise Business Consultant with a proven track record at Focus Brands, leveraging data analysis and business planning to enhance franchisee profitability. Skilled in operational reviews and employee training, I successfully implemented strategies that improved performance and fostered strong relationships, driving growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Franchise Business Consultant
Focus Brands
Atlanta, GA
02.2022 - Current
- Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
- Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
- Developed a relationship with Franchisees and Above Store Leaders to conducted in-depth business plans to identify opportunities to enhance owner profitability, growth and performance.
- Implemented a robust data analysis approach to inform decision-making processes within the organization at both strategic and tactical levels.
Franchise Operations Manager
Focus Brands
Atlanta, GA
10.2019 - 02.2022
- Provided valuable input in the development and improvement of franchise system manuals, ensuring that they addressed all aspects of running a successful unit.
- Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
- Improved franchise performance by conducting regular operational reviews and implementing best practices.
Director of Purchasing
Sitrin Health Care Center
New Hartford, NY
07.2015 - 10.2019
- Collaborated with cross-functional teams to understand their needs and ensure timely delivery of materials.
- Evaluated new suppliers through a comprehensive qualification process to ensure quality products and services were sourced consistently.
- Implemented inventory control measures, reducing stock levels and optimizing warehouse space utilization.
General Manager
Moe's Southwest Grill
New Hartford, NY
12.2012 - 07.2015
- Managed a diverse team to fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Bachelor of Arts - Business Management
SUNY Polytechnic Institute
Utica, NYSkills
- Data analysis
- Business planning
- Operational reviews
- Financial analysis
- Employee training
Timeline
Franchise Business Consultant
Focus Brands
02.2022 - Current
Franchise Operations Manager
Focus Brands
10.2019 - 02.2022
Director of Purchasing
Sitrin Health Care Center
07.2015 - 10.2019
General Manager
Moe's Southwest Grill
12.2012 - 07.2015
Bachelor of Arts - Business Management
SUNY Polytechnic Institute