James Gaffney
Stittville,NY
Summary
Dynamic Franchise Business Consultant with a proven track record at Focus Brands, leveraging data analysis and business planning to enhance franchisee profitability. Skilled in operational reviews and employee training, I successfully implemented strategies that improved performance and fostered strong relationships, driving growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Franchise Business Consultant
Focus Brands
02.2022 - Current
- Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
- Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
- Developed a relationship with Franchisees and Above Store Leaders to conducted in-depth business plans to identify opportunities to enhance owner profitability, growth and performance.
- Implemented a robust data analysis approach to inform decision-making processes within the organization at both strategic and tactical levels.
Franchise Operations Manager
Focus Brands
10.2019 - 02.2022
- Provided valuable input in the development and improvement of franchise system manuals, ensuring that they addressed all aspects of running a successful unit.
- Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
- Improved franchise performance by conducting regular operational reviews and implementing best practices.
Director of Purchasing
Sitrin Health Care Center
07.2015 - 10.2019
- Collaborated with cross-functional teams to understand their needs and ensure timely delivery of materials.
- Evaluated new suppliers through a comprehensive qualification process to ensure quality products and services were sourced consistently.
- Implemented inventory control measures, reducing stock levels and optimizing warehouse space utilization.
General Manager
Moe's Southwest Grill
12.2012 - 07.2015
- Managed a diverse team to fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Bachelor of Arts - Business Management
SUNY Polytechnic Institute
Utica, NYSkills
- Data analysis
- Business planning
- Operational reviews
- Financial analysis
- Employee training
Timeline
Franchise Business Consultant
Focus Brands
02.2022 - Current
Franchise Operations Manager
Focus Brands
10.2019 - 02.2022
Director of Purchasing
Sitrin Health Care Center
07.2015 - 10.2019
General Manager
Moe's Southwest Grill
12.2012 - 07.2015
Bachelor of Arts - Business Management
SUNY Polytechnic Institute
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