Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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James Gaillard

LeRoy,USA

Summary

Dynamic General Manager with a proven track record at Sunbelt Rentals, enhancing fleet utilization and driving revenue growth. Expert in heavy equipment mechanics and staff management, I streamlined operations, significantly reduced customer disputes, and fostered a culture of safety, achieving over 18 months without incidents.

Overview

5
5
years of professional experience

Work History

General Manager/Service Manager

Sunbelt Rentals
07.2022 - Current
  • Fully staff store and decrease turn over
  • Manage a fleet of $10.2 million
  • Stay with-in budget while increasing Fleet On Rent
  • Focus on improving KPIs increasing revenue 28% fleet on rent 40% year over year
  • Streamlined fleet to increase utilization and eliminate dead depreciating assets
  • Significantly lowered customer disputes and decreased average dispute time to 7 days from previous average of 36
  • Delegated tasks and empowered staff to individually handle aspects of the business to help foster ownership and responsibility
  • Lead monthly meetings highlighting high and low points of branches income and expenses
  • Changed safety culture bringing PPE acceptance with over 18 months without a recordable incident

Service Manager/Shop Foreman

Sunbelt Rentals
03.2021 - 07.2022
  • Organized parts room, utilizing bin locations for parts lookup and inventory
  • Dispatch and schedule service calls
  • Ordering/receiving parts
  • Directing workflow and job responsibilities
  • Write repair and work orders and bill and document customer damage and keep detailed records of damage
  • Be point for technical assistance and diagnostic/trouble shooting
  • Streamlined workflow and trimmed unneeded steps and time waiters
  • Dropped compliance numbers from 65% to 18%
  • Brought average time to get equipment ready from last to 2nd in region
  • Increased fleet available for rent from 68% to 85%

Tractor Trailer Driver

Sunbelt Rentals
07.2020 - 03.2021
  • Deliver construction equipment to job sites and customer homes
  • Instruct customers on safe and proper equipment usage
  • Use electronic logs
  • Advise mechanics on repair and tag equipment with issues and probable causes

Education

High School Diploma -

L.A.H.S.
Lakenheath, England
07-1998

Skills

  • Heavy equipment mechanics
  • Class A license with endorsements
  • Forklift and MEWP certification
  • Flexibility and adaptability
  • Staff management and oversight
  • Cost and output management
  • Conflict resolution and mediation

Other Experience

Managed restaurant in affluent, high traffic area.

Timeline

General Manager/Service Manager

Sunbelt Rentals
07.2022 - Current

Service Manager/Shop Foreman

Sunbelt Rentals
03.2021 - 07.2022

Tractor Trailer Driver

Sunbelt Rentals
07.2020 - 03.2021

High School Diploma -

L.A.H.S.

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James Gaillard