James Gallardo
Houston,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Member Relations Specialist
Chime
11.2023 - Current
- Triage and work high priority cases that are escalated through Chime stakeholders and bank partners.
- Collaborating with cross functional teams to provide the best solution for the escalating members.
- Internal fraud prevention SME for the Executive Member Relations team.
- Participate in Front Door projects that relate to fraud prevention and member services topics.
Fraud Analyst Team Lead
Robert Half - Chime Financial
02.2021 - Current
- Completing holistic reviews for over 50 accounts daily
- Owning all Fraud Operation escalations with an end to end resolution and communicating to Chime with an executive summary
- Creating and editing standard operating processes to keep up with new fraud trends
- Facilitating full new hire classes along with up-training and coaching agents with current workflows
- Conducting quality assurance audits using root cause analysis and providing feedback to agents
- Supporting cross functional collaboration by building relationships with other teams and being available to assist with issues and tasks
Manager
Maj Lawncare
06.2019 - 06.2021
- Successfully managed 15+ workers across multiple projects with competing resources
- Implementing systems and processes that promoted efficiency/quality leading to (i) higher new client capture rates and (ii) a business development plan that is proven and sustainable
Law Clerk
Law Office of Daniel E Goodman
05.2018 - 08.2018
- Records management for legal Documents within the State of Illinois Court systems
- Organized third party liability claims, Health insurance claims and setting up payment methods to medical providers
- Ordering medical records along with sorting and filing all documents into appropriate client files
Education
Bachelor of Arts - Economics
Michigan State University
East Lansing, MI05-2020
No Degree - Economics
St. Edwards University
Austin, TX05-2020
Associate of Arts - Liberal Arts
Triton College
River Grove, IL05-2017
Skills
- Team Management
- Adaptability
- Problem Solving
- Multi-Tasking
- Implementation of Systems & Processes
- Identifying Efficiencies to Enhance Operational Performance
- Training and Development
- Project Prioritization & Management
- Business Development and Marketing
- Electronic, Oral, and Public Communication
- Data analytics
- SQL
- Proficient with Jira and Front Door
- Team collaboration
Certification
- Agile with Atlassian Jira - Coursera - July 2023
- Introduction to Structured Query Language (SQL) - University of Michigan - July 2023
Timeline
Executive Member Relations Specialist
Chime
11.2023 - Current
Fraud Analyst Team Lead
Robert Half - Chime Financial
02.2021 - Current
Manager
Maj Lawncare
06.2019 - 06.2021
Law Clerk
Law Office of Daniel E Goodman
05.2018 - 08.2018
Bachelor of Arts - Economics
Michigan State University
No Degree - Economics
St. Edwards University
Associate of Arts - Liberal Arts
Triton College