Lisa Gates

• Customer Service: Ensuring excellent customer service by engaging and interacting with all customers
• Cash Handling: Managing cash registers, handling transactions, and ensuring accuracy in cash handling
• Team Leadership: Leading and training cashier associates, ensuring they follow company policies and procedures
• Problem Solving: Addressing customer inquiries and resolving any issues that arise at the front end
• Store Maintenance: Maintaining a clean and organized checkout area
• Sales Support: Assisting with sales floor activities as needed, including merchandising and stocking

• Lead teams of professionals in special projects and daily operations
• Trained and mentored new employees on industry practices and business operations
• Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
• Analyzed, constructed, and calculated daily accounting records, including payroll and sales transactions through Procare, Brightwhell, and Himama software
• Trained, coached, and mentored staff to ensure smooth adoption of new program
• Interviewed all parents and children for enrollment that enter our facility
• Resolved staff and parent disputes through constructive problem-solving techniques
• Communicated with children in a developmentally appropriate way
• Built constructive and open relationships with families with forthright yet friendly communication
• Consistently enforced disciplinary limits for a structured environment conducive to learning
• Engaged with children on an individual basis in a pleasant manner
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Communicated with owners, board members and support team concerning personnel matters
• Communicated openly with children's parents about daily activities and behaviors
• Addressed behavioral and learning issues with parents and daycare management
• Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication
• Conducted training, staff meetings, and mentored staff, consistently improving performance
• Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention
• Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance
• Implemented curriculum
• Operated Mt
• Elizabeth Academy/Reflection Learning Academy in accordance with company and state licensing standards
• Analyzed, constructed, and calculated daily accounting records, including payroll and sales transactions
• Managed, observed, and evaluated 13 lead teachers, 16 teacher assistants and 2 kitchen staff
• 3 years daycare supervisory experience along with over 30 years of teaching children ages 6 weeks to 12 years
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
• Delivered individualized programming and differentiated instruction for children with Learning Delays, Autism, Sensory Delays, and Behavioral Disorders
• Partnered successfully with Local Schools, Special Education Teachers, Therapist, Bright from the Start, to produce a better learning and safe environment for the children attending our facility
• Strengthened company's business by leading implementation of Community Outreach at Fall Festivals, Open House at Local Schools, and organized Community Workday events at our facility to bring parents and staff together to enhance family togetherness
• Developed and rolled out new policies

· Planning, teaching, and implementing the curriculum for all children from infants through preschool children.

· Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children. Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance.

· Interacting with children both physically and verbally throughout the day

· Assisting children with their personal hygiene and clean-up of classroom

· Serve and eat meals with the children.

· Held parent teacher conference, and meetings with staff, and administration to improve students’ education needs.

· Attend in-service and staff development training programs

· Familiarity with state licensing requirements and Bright from the Start policies.

· Entering Children’s information, assessments, and behavioral plans into the computer data base.

· Planning, teaching, and implementing the curriculum for all children from infants through preschool children.

· Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children. Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance.

· Interacting with children both physically and verbally throughout the day

· Assisting children with their personal hygiene and clean-up of classroom

· Serve and eat meals with the children.

· Held parent teacher conference, and meetings with staff, and administration to improve students’ education needs.

· Attend in-service and staff development training programs

· Familiarity with state licensing requirements and Bright from the Start policies.

· Entering Children’s information, assessments, and behavioral plans into the computer data base.

• Lead teams of professionals in special projects and daily operations
• Trained and mentored new employees on industry practices and business operations
• Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
• Analyzed, constructed, and calculated daily accounting records, including payroll and sales transactions through Procare, Brightwhell, and Himama software
• Trained, coached, and mentored staff to ensure smooth adoption of new program
• Interviewed all parents and children for enrollment that enter our facility
• Resolved staff and parent disputes through constructive problem-solving techniques
• Communicated with children in a developmentally appropriate way
• Built constructive and open relationships with families with forthright yet friendly communication
• Consistently enforced disciplinary limits for a structured environment conducive to learning
• Engaged with children on an individual basis in a pleasant manner
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Communicated with owners, board members and support team concerning personnel matters
• Communicated openly with children's parents about daily activities and behaviors
• Addressed behavioral and learning issues with parents and daycare management
• Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication
• Conducted training, staff meetings, and mentored staff, consistently improving performance
• Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention
• Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance
• Implemented curriculum
• Operated Mt
• Elizabeth Academy/Reflection Learning Academy in accordance with company and state licensing standards
• Analyzed, constructed, and calculated daily accounting records, including payroll and sales transactions
• Managed, observed, and evaluated 13 lead teachers, 16 teacher assistants and 2 kitchen staff
• 3 years daycare supervisory experience along with over 30 years of teaching children ages 6 weeks to 12 years
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
• Delivered individualized programming and differentiated instruction for children with Learning Delays, Autism, Sensory Delays, and Behavioral Disorders
• Partnered successfully with Local Schools, Special Education Teachers, Therapist, Bright from the Start, to produce a better learning and safe environment for the children attending our facility
• Strengthened company's business by leading implementation of Community Outreach at Fall Festivals, Open House at Local Schools, and organized Community Workday events at our facility to bring parents and staff together to enhance family togetherness
• Developed and rolled out new policies

· Planning, teaching, and implementing the curriculum for all children from infants through preschool children.

· Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children. Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance.

· Interacting with children both physically and verbally throughout the day

· Assisting children with their personal hygiene and clean-up of classroom

· Serve and eat meals with the children.

· Held parent teacher conference, and meetings with staff, and administration to improve students’ education needs.

· Attend in-service and staff development training programs

· Familiarity with state licensing requirements and Bright from the Start policies.

· Entering Children’s information, assessments, and behavioral plans into the computer data base.

· Planning, teaching, and implementing the curriculum for all children from infants through preschool children.

· Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children. Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance.

· Interacting with children both physically and verbally throughout the day

· Assisting children with their personal hygiene and clean-up of classroom

· Serve and eat meals with the children.

· Held parent teacher conference, and meetings with staff, and administration to improve students’ education needs.

· Attend in-service and staff development training programs

· Familiarity with state licensing requirements and Bright from the Start policies.

· Entering Children’s information, assessments, and behavioral plans into the computer data base.

· Planning, teaching, and implementing the curriculum for all children from infants through preschool children.

· Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children. Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance.

· Interacting with children both physically and verbally throughout the day

· Assisting children with their personal hygiene and clean-up of classroom

· Serve and eat meals with the children.

· Attend in-service and staff development training programs

· Familiarity with state licensing requirements and Bright from the Start policies.

• Planning, teaching, and implementing the curriculum for all children from infants through preschool children
• Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children
• Provided strategies for children to calm down, deescalate, and regain composure after a setback, reassure children in their efforts to resolve any conflict and taught children to recognize the triggers and take control of their behavior by asking for help and guidance
• Interacting with children both physically and verbally throughout the day
• Assisting children with their personal hygiene and clean-up of classroom
• Serve and eat meals with the children
• Held parent teacher conference, and meetings with staff, and administration to improve students’ education needs
• Attend in-service and staff development training programs
• Familiarity with state licensing requirements and Bright from the Start policies
• Entering Children’s information, assessments, and behavioral plans into the computer data base