JAMES GEDDIE
Brooklyn,NY
Summary
CUSTOMER SUPPORT PROFESSIONAL PROFILE Adept support professional with 15+ years of experience providing excellence in customer service within a broad range of industries. Solution-oriented approach to resolving customer issues quickly and efficiently. Accomplished leader with a demonstrated history implementing improvements, streamlining processes, mentoring, training, and meeting company goals and objectives.
Overview
22
22
years of professional experience
Work History
Railroad Freight Clerk
Norfolk Southern
Jersey City, NJ
03.2023 - Current
- Attention to detail and ability to work independently.
- Inspecting trailers, tracks, and intermodal yard.
- Inputting information into computers and preparing reports, research, review, and record trailer inventor
- Work various shifts, weekends, and holidays
- Verified and noted count and condition of cargo received.
- Entered shipping information into computer system and estimated freight and postal rates.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
Office Manager
Cornerstone Baptist Church
Brooklyn, NY
01.2020 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Manage incoming cash, checks, bank deposits, and document recordings; maintain vendor relationships
- Update members records and activity status, ensuring database accuracy within excel spreadsheets
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepare weekly bulletins and mass mailings, manage filing system and provide answers to inquiries.
CUSTOMER SERVICE
CHEF'S CLUB COUNTER
01.2018 - 01.2020
- Responded proactively and positively to rapid change.
- Delivered informative responses to inquiries regarding food preparation, store policies/procedures, menu pricing, and calculated bills using POS (Square)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured equipment standards were met, and the facility and grounds were maintained to the highest degree.
- Investigated and resolved customer inquiries and complaints quickly.
LOCOMOTIVE ENGINEER/CONDUCTOR/MENTOR
Norfolk Southern Harrisburg Division
01.2006 - 01.2017
- Mentored new hires providing instruction within classroom/practical settings, and ensured safety regulations
- Spearheaded Mentorship program earning a Mentor/Training Supervisory role; implemented effective training techniques on safety procedures, conductors’ job functionalities, and rules/regulations pertaining to NORAC,
- NS-1, Harrisburg Division Timetable, and Hazardous Materials
- Proactively volunteered to run transportation to Harrisburg, PA, while on vacation during employee shortage
- Maintained Federal Hours of Service Law and safety transport procedures during assignments
- Ensured compliance standards were met with wayside, cab signals, and all applicable regulations.
GROUND OPERATIONS
John F. Kennedy Airport
01.2005 - 01.2006
- Managed airfield operations safeguarding flight preparations, and provided quality customer care
- Assisted special needs customers and secured cabins for boarding and departures
- Guided aircrafts to-and-from parking locations, loaded luggage, and cargo upwards of 100+ pounds.
INVENTORY CONTROL MANAGER
London
01.2002 - 01.2005
- Progressive promotion to Management within four months of hire; managed store operations
- Increased store security preventing theft and loss, and managed inventory
- Directed nation-wide and in-house merchandise intake and distribution.
Skills
- Customer Service
- Communications
- Administrative Management
- Operations
- Process Improvements
- Bank Deposits
- Vendor Management
- Mentorship
- Problem Solving
- MS Office
- Pages & Numbers
- Critical Thinking
Timeline
Railroad Freight Clerk
Norfolk Southern
03.2023 - Current
Office Manager
Cornerstone Baptist Church
01.2020 - Current
CUSTOMER SERVICE
CHEF'S CLUB COUNTER
01.2018 - 01.2020
LOCOMOTIVE ENGINEER/CONDUCTOR/MENTOR
Norfolk Southern Harrisburg Division
01.2006 - 01.2017
GROUND OPERATIONS
John F. Kennedy Airport
01.2005 - 01.2006
INVENTORY CONTROL MANAGER
London
01.2002 - 01.2005