JAMES GEDDIE
Brooklyn,NY
Summary
CUSTOMER SUPPORT PROFESSIONAL PROFILE Adept support professional with 15+ years of experience providing excellence in customer service within a broad range of industries. Solution-oriented approach to resolving customer issues quickly and efficiently. Accomplished leader with a demonstrated history implementing improvements, streamlining processes, mentoring, training, and meeting company goals and objectives.
Overview
22
22
years of professional experience
Work History
Railroad Freight Clerk
Norfolk Southern
03.2023 - Current
- Attention to detail and ability to work independently.
- Inspecting trailers, tracks, and intermodal yard.
- Inputting information into computers and preparing reports, research, review, and record trailer inventor
- Work various shifts, weekends, and holidays
- Verified and noted count and condition of cargo received.
- Entered shipping information into computer system and estimated freight and postal rates.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
Office Manager
Cornerstone Baptist Church
01.2020 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Manage incoming cash, checks, bank deposits, and document recordings; maintain vendor relationships
- Update members records and activity status, ensuring database accuracy within excel spreadsheets
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepare weekly bulletins and mass mailings, manage filing system and provide answers to inquiries.
CUSTOMER SERVICE
CHEF'S CLUB COUNTER
01.2018 - 01.2020
- Responded proactively and positively to rapid change.
- Delivered informative responses to inquiries regarding food preparation, store policies/procedures, menu pricing, and calculated bills using POS (Square)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured equipment standards were met, and the facility and grounds were maintained to the highest degree.
- Investigated and resolved customer inquiries and complaints quickly.
LOCOMOTIVE ENGINEER/CONDUCTOR/MENTOR
Norfolk Southern Harrisburg Division
01.2006 - 01.2017
- Mentored new hires providing instruction within classroom/practical settings, and ensured safety regulations
- Spearheaded Mentorship program earning a Mentor/Training Supervisory role; implemented effective training techniques on safety procedures, conductors’ job functionalities, and rules/regulations pertaining to NORAC,
- NS-1, Harrisburg Division Timetable, and Hazardous Materials
- Proactively volunteered to run transportation to Harrisburg, PA, while on vacation during employee shortage
- Maintained Federal Hours of Service Law and safety transport procedures during assignments
- Ensured compliance standards were met with wayside, cab signals, and all applicable regulations.
GROUND OPERATIONS
John F. Kennedy Airport
01.2005 - 01.2006
- Managed airfield operations safeguarding flight preparations, and provided quality customer care
- Assisted special needs customers and secured cabins for boarding and departures
- Guided aircrafts to-and-from parking locations, loaded luggage, and cargo upwards of 100+ pounds.
INVENTORY CONTROL MANAGER
London
01.2002 - 01.2005
- Progressive promotion to Management within four months of hire; managed store operations
- Increased store security preventing theft and loss, and managed inventory
- Directed nation-wide and in-house merchandise intake and distribution.
Skills
- Customer Service
- Communications
- Administrative Management
- Operations
- Process Improvements
- Bank Deposits
- Vendor Management
- Mentorship
- Problem Solving
- MS Office
- Pages & Numbers
- Critical Thinking
Timeline
Railroad Freight Clerk
Norfolk Southern
03.2023 - Current
Office Manager
Cornerstone Baptist Church
01.2020 - Current
CUSTOMER SERVICE
CHEF'S CLUB COUNTER
01.2018 - 01.2020
LOCOMOTIVE ENGINEER/CONDUCTOR/MENTOR
Norfolk Southern Harrisburg Division
01.2006 - 01.2017
GROUND OPERATIONS
John F. Kennedy Airport
01.2005 - 01.2006
INVENTORY CONTROL MANAGER
London
01.2002 - 01.2005