James Genao-Nunez
Port Jefferson Station,NY
Summary
Proven track record of enhancing operational efficiency and customer satisfaction, notably at FedEx:Ground, through meticulous package handling and safety adherence. Skilled in pump maintenance and employee motivation, I excel in fast-paced environments, significantly reducing damage rates and streamlining store operations. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in Raymour & Flanagan. Was the lead at the store for a year and a half until I ended up continuing my education at Albany.
Overview
7
7
years of professional experience
Work History
Pool Technician
Pool Care
Bohemia, NY
07.2023 - Current
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Package Handler
FedEx:Ground
Albany, NY
01.2023 - 04.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Store Support Lead
Raymour & Flanigan Furniture And Mattress Store
Patchogue, NY
08.2018 - 07.2021
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Contributed to increased store revenue by upselling products and suggesting complementary items to customers.
- Streamlined store operations by implementing effective communication channels between staff and management.
- Supported the implementation of new store policies and procedures, ensuring a seamless transition for all staff members.
- Provided ongoing support to store management by generating detailed reports on sales performance and inventory levels.
- Collaborated with marketing teams to develop targeted promotional campaigns for in-store events or seasonal sales opportunities.
- Maintained a clean, safe, and well-stocked store environment for both customers and coworkers.
- Developed an efficient system for managing returns, exchanges, and refunds, resulting in improved processing times for both staff members and customers alike.
- Enhanced store efficiency by maintaining inventory levels and organizing merchandise displays.
Food Service Worker
Taco Bell
Port Jefferson Station, NY
10.2017 - 12.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Bachelor of Science - Actuarial & Mathematics Science
SUNY At Albany
Albany, NY05.2024
Associate of Science - Accounting
Suffolk County Community College
Selden, NY05.2021
Skills
- Backwashing Filters
- Valve Replacement
- Algae treatment
- Pump maintenance
- Workplace Safety
- Employee Motivation
- Task Delegation
- Customer Engagement
- Stock replenishment
- Complex Problem-Solving
- Applied Mathematics
- Multivariable Calculus
- Logic and Set Theory
- Effective memorization
- Strong Memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pool Technician
Pool Care
07.2023 - Current
Package Handler
FedEx:Ground
01.2023 - 04.2024
Store Support Lead
Raymour & Flanigan Furniture And Mattress Store
08.2018 - 07.2021
Food Service Worker
Taco Bell
10.2017 - 12.2019
Bachelor of Science - Actuarial & Mathematics Science
SUNY At Albany
Associate of Science - Accounting
Suffolk County Community College