James Gentry
Pensacola,Florida
Summary
Driven with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
AxleHire
Customer Service And Dispatch
Pensacola , Florida
05.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers find packages that drivers had dropped off in different parts of the yard or neighborhood
- Help dispatchers find locations of homes or best routes to the homes where the package should be dropped off
Customer Service Representative
Inspiro
Coeur D'Alene, ID
07.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
FL
Alorica, Costco Concierge Services
Pensacola, FL
05.2018 - 03.2019
- Received incoming calls from Costco involving teir 1 and tier 2 tehcnical support involving items sold at Costco including Computers, Appliances, and other items would try to have the customer follow clear comprehendible directions in a manner that helped them fix the issue over just a phone call.
- Sometimes had to transfer to the right department to fix an issue that could not be solved over the phone call.
- Received new orders, prepared documentation and assigned personnel
Technical Support
Alorica
Pensacola, FL
08.2015 - 01.2016
- Received incoming calls, billing corrections, transferred calls accordingly, third party sales, taking calls that included credit/debit transactions, tech support, give clear and comprehendible direction, upkeep detailed records of exactly what is done to the account.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Customer Service
Lakeview center
Pensacola, FL
12.2011 - 03.2012
- Receiving incoming calls, book keeping, documentation, scheduling patient appointments, greeted customers accordingly, upkeep records, general maintenance, follow directions, filing, problem solving, upkeep and greeting customers that came through the front door.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Pensacola, My Florida Ready to Work - Silver certification -
George Stone Technical Center
Pensacola, FloridaSkills
- Service coordination
- Dispatching field personnel
- Dispatching procedures
- MS Office
- Planning and Coordination
- Upselling Products and Services
- Order and Refund Processing
- Customer Data Confidentiality
- Call Documentation
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Online Chat
- Dispatching Workers
- Answering Emails
- Livechat Messaging
- Assisting Dispatch
Accomplishments
- Knowledge and proficiency in basic PC repair and operation system, from windows xp to currently windows 10 Home and ProfessionalKnowledge and proficiency to connect and troubleshoot printers, routers and modems both wired and wirelessly.
- I am a gentleman who has little work experience.
- Confined to a wheelchair but is ready work again and know from previous experiences that working from home is the best option available at this time.
Timeline
AxleHire
Customer Service And Dispatch
05.2022 - Current
Customer Service Representative
Inspiro
07.2021 - 05.2022
FL
Alorica, Costco Concierge Services
05.2018 - 03.2019
Technical Support
Alorica
08.2015 - 01.2016
Customer Service
Lakeview center
12.2011 - 03.2012
Pensacola, My Florida Ready to Work - Silver certification -
George Stone Technical Center
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