James Geppert
Glen Carbon,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Harris-Stowe State University (via Robert Half)
2023.06 - Current
- Managed office operations while scheduling appointments for advisors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Managed spreadsheets for internal data processing.
- Created event flyers and other marketing materials.
LIHEAP Specialist
Urban League of St. Louis (via Robert Half)
2023.03 - 2023.05
- Enter data into Missouri State Assistance system to ensure low-income families can receive assistance for their home energy payments.
- Followed all company policies and procedures to deliver quality work.
Mortgage Closer
Busey Bank
2018.09 - 2022.11
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Researched and updated industry knowledge on changing legislation and regulations.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
Secondary Marketing
Perl Mortgage, Inc.
2015.03 - 2018.09
- Lock loans using Optimal Blue and Encompass
- Ensure locked loans are within company and compliance standards
- Make necessary changes to locked loans
- Assist Loan Officers and their teams with lock-related issues
- Trade loans with FNMA and FHLMC.
- Enhanced problem-solving skills by analyzing marketing data, identifying issues, and proposing solutions to improve campaign performance.
- Kept up-to-date with changes in regulatory legislation and guidelines.
Notary
Schoen, Walton, Telken, & Foster LLC (through Juristemps Temping agency)
2014.10 - 2014.12
- Notarized papers for the law firm
- Paul Schoen was my supervisor the 15 days I worked for the office (Call Mr
- Schoen for recommendation (618)789-5167).
Oboist
Alton Municipal Band
2014.04 - 2014.08
- Perform at 2 concerts a week in Alton, IL
- Attend rehearsals once a week
- Rehearse the week’s music independently in preparation for rehearsal and concerts.
Direct Sales Representative
Charter Communications
2013.03 - 2013.07
- Inform potential customers of better quality of television service, faster internet speeds, and telephone options
- Sell services to customers not currently subscribed with Charter
- Be the service representative for new customers.
Assistant Department Manager
Wal-Mart
2008.03 - 2013.03
- Assist customers with finding items
- Train new associates in multiple departments
- Stock shelves quickly and efficiently
- Unload trucks and pallets and use pallet jack
- Listen to customers’ needs in order to provide the best quality service
- Manage cash register and checkout software.
Assistant Manager
Pizza World
2006.05 - 2007.10
- Delegated work to subordinates in order to complete tasks in a timely manner
- Prepared orders to customer specifications
- Made deliveries on time
- Enforced safe work practices
- Ensured sanitary food preparation
- Signed off on the accuracy of vendor deliveries
- Ensured that all customer complaints were resolved by providing excellent customer services
- Managed cash flow and deposits to the bank.
Education
Bachelor of Music in Music Performance -
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Team Supervision
- Inventory Control
- Staff Management
- Compliance Monitoring
- Administrative Support
- Customer Service
- Employee Supervision
- Event Coordination
- Scheduling and calendar management
- Data Entry
Activities
Alumnus of Phi Mu Alpha Sinfonia Fraternity
Timeline
Office Manager
Harris-Stowe State University (via Robert Half)
2023.06 - Current
LIHEAP Specialist
Urban League of St. Louis (via Robert Half)
2023.03 - 2023.05
Mortgage Closer
Busey Bank
2018.09 - 2022.11
Secondary Marketing
Perl Mortgage, Inc.
2015.03 - 2018.09
Notary
Schoen, Walton, Telken, & Foster LLC (through Juristemps Temping agency)
2014.10 - 2014.12
Oboist
Alton Municipal Band
2014.04 - 2014.08
Direct Sales Representative
Charter Communications
2013.03 - 2013.07
Assistant Department Manager
Wal-Mart
2008.03 - 2013.03
Assistant Manager
Pizza World
2006.05 - 2007.10
Bachelor of Music in Music Performance -
Southern Illinois University Edwardsville
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