James Giapra

Spearheaded a revitalization of the beverage program, introducing innovative marketing campaigns and enhancing customer service standards.

• Oversaw food preparation, production and presentation according to quality standards.
• Designed marketing campaigns aimed at increasing awareness of the venue's beverage program among target audiences.
• Preserved excellent levels of internal and external customer service.
• Assisted customers with knowledge about different wines or spirits available at the establishment.
• Purchased goods and ingredients needed to make beverages.
• Resolved problems or concerns to satisfaction of involved parties.
• Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
• Monitored inventory levels of alcoholic beverages and placed orders when necessary.
• Designed specialized drink menu with classic and innovative drinks, prices, and nonalcoholic beverages.
• Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
• Prepared monthly reports detailing sales figures, profits and losses in each outlet, product mix analysis and other relevant information.

Enhanced customer satisfaction and operational standards through effective team leadership and rigorous compliance with health and safety regulations.

• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints in a timely manner.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Mitigated business risks by working closely with staff members and assessing performance.
• Prepared staff work schedules and assigned team members to specific duties.
• Conducted regular team meetings to discuss progress towards goals and objectives.
• Tracked inventory levels and adjusted purchasing orders accordingly.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Curated exceptional beverage programs and leading team operations for two Michelin star establishment and deliver world-class fine dining experiences.

• Monitored daily operations of the restaurant, bar and banquet facilities.
• Monitored ordering of supplies from vendors.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
• Assisted in developing food and beverage menus.
• Developed marketing strategies to promote food and beverage services.
• Managed customer complaints in a professional manner.
• Ensured compliance with health department regulations.
• Researched new trends in the food industry to increase sales revenue.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Increased sales by 35%, built and trained high-performing teams, and successfully launched new restaurant establishments.

• Supervised employees through planning, assignments, and direction.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Designed sales and service strategies to improve revenue and retention.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.