James Gibbs
Sandwich,IL
Summary
Seasoned Training Officer adept at creating new programs to meet changing consumer demands. Forward-thinking and resourceful instructor with 15 years of related Industry experience. Pursuing new professional challenges with room for advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Training Officer
Allied Universal Security/ NM Valley West Hospital
07.2020 - Current
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
- Developed customized lesson plans tailored to individual learning needs while adhering to overall curriculum requirements set forth by the department administration.
- Facilitated virtual, in-person and blended learning sessions.
Security Officer
SOS Security Services, / NM Valley West Hospital
07.2019 - 07.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
Manager of Operations
IHSS7 Event Staffing & Special Services LLC
02.2014 - 07.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Smart Horizons Career Online High School
Pompano Beach, FLWest Aurora High School
Aurora, IL1987
Skills
- Coaching and Mentoring
- Training delivery
- Report Writing
- Materials Preparation
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Critical Thinking
- Lesson development
- Program Management
- Class design
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Strategic Planning
- Orientation and Onboarding
- Training Method Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking, facilitative operative spreadsheets.
- Supervised Security teams of 20 staff or more members In coordination with Local police and co-organization to secure large out door events. with capacity of several thousand individuals. I.E. Rodeo, Car shows, City Festivals.
- Supervised Security teams of 5 to 13 staff members for out door and indoor events with capacity of several hundred up too 1000 Individuals I.E Banquet Halls, Soccer games, local Taverns, Aurora Mayoral candidate rally campaigns
- Documented assisted and worked with local law enforcement witch which led to arrests and convictions of armed violence.
Certification
- FTO - Certified Field Training Officer
- IDFPR 20 hr PERC Card License - 04/15/2009 -05/31/2027
- Licensed Sate of Illinois Firearm Owners/ Conceal Carry: Yes
Timeline
Field Training Officer
Allied Universal Security/ NM Valley West Hospital
07.2020 - Current
Security Officer
SOS Security Services, / NM Valley West Hospital
07.2019 - 07.2020
Manager of Operations
IHSS7 Event Staffing & Special Services LLC
02.2014 - 07.2019
GED -
Smart Horizons Career Online High School
West Aurora High School
- FTO - Certified Field Training Officer
- IDFPR 20 hr PERC Card License - 04/15/2009 -05/31/2027
- Licensed Sate of Illinois Firearm Owners/ Conceal Carry: Yes
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