James Gibney
Brookhaven,NY
Summary
Dynamic small business owner with a proven track record at East End RV Center, excelling in operations management and vendor relations. Achieved significant cost reductions through strategic negotiations while fostering a loyal customer base. Skilled in budget management and team leadership, enhancing service quality and operational efficiency.
Overview
41
41
years of professional experience
Work History
Shop Owner
East End Rv Center
02.2002 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Coached, counseled and disciplined employees.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Retained accurate records of purchases, titles and sales.
Field Service Technician
Stanley Bostitch
01.2000 - 01.2002
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Diagnosed and repaired problems with electrical and mechanical systems.
Small Business Owner
Starke Koa Campground
12.1989 - 11.1999
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Inspected products and machines to maintain quality and efficiency.
Machinist
Brookhaven National Laboratory
06.1984 - 11.1989
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reduced waste and increased material utilization with precise measurement and cutting techniques.
- Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
- Suggested new methods of machining that resulted in better product quality with reduced production time.
- Mastered various machining operations, including milling, drilling, and turning, to expand production capabilities.
- Customized machining techniques to meet unique project specifications, ensuring client satisfaction.
- Reduced machine downtime, conducting regular maintenance and troubleshooting minor issues.
- Enhanced precision in product manufacturing by operating and adjusting CNC machinery for optimal performance.
- Minimized material waste, calculating optimal cutting paths and material usage in advance.
- Repaired and maintained machine tools, fixtures and other production equipment.
- Used various precision measuring instruments to check workpiece accuracy.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Inspected and measured machined parts for conformance to specified tolerances.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Developed jigs, fixtures and tooling to meet production requirements.
- Calibrated and aligned machine components for proper functioning.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
- Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
Education
High School Diploma -
Berner
Massapequa, NY06-1979
Machine Shop
Boces
Westbury, NY06-1979
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Operations management
- Project management
- Budget management
Timeline
Shop Owner
East End Rv Center
02.2002 - Current
Field Service Technician
Stanley Bostitch
01.2000 - 01.2002
Small Business Owner
Starke Koa Campground
12.1989 - 11.1999
Machinist
Brookhaven National Laboratory
06.1984 - 11.1989
High School Diploma -
Berner
Machine Shop
Boces
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