James Gibson
Service Manager
Goodview,VA
Summary
Experienced service manager with a solid track record of successfully overseeing service departments and contributing to branch operations. With over 15 years of comprehensive experience within the equipment rental and dealership industry, I have developed a deep understanding of the intricacies involved in providing exceptional customer service and maintaining efficient operations. Proven ability to effectively manage teams, streamline processes, and ensure timely resolution of customer issues. A results-oriented professional committed to delivering high-quality service and driving organizational success.
Overview
17
17
years of professional experience
Work History
Service Manager
Highway Equipment Company
08.2019 - Current
- Created and maintained work and repair schedules
- Interviewed, hired and completed new employee onboarding and training
- Worked with the safety department to ensure all safety practices were up to date and implemented
- Completed payroll after every pay period
- Created and maintained equipment maintenance and status reports
- Worked to keep operation costs down to maximize profits and productivity
- Worked with customers to find solutions for their immediate needs
- Worked with manufacturers to ensure all new equipment is inspected and put into service
- Insured all product improvement campaigns were completed in a timely manner
- Assisted with yearly budget forecast and planning
- Open work orders and on completion of work, reviewed for correctness and invoiced customer
- Strived to meet and exceed projections and expectations
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Service Manager
Sunbelt Rentals
09.2014 - 08.2019
- Created and maintained work and repair schedules
- Interviewed, hired and completed new employee onboarding and training
- Worked with the safety department to ensure all safety practices were up to date and implemented
- Completed payroll after every pay period
- Created and maintained equipment maintenance and status reports
- Worked to keep operation costs down to maximize profits and productivity
- Worked with customers to find solutions for their immediate needs
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Mechanic, Road and Shop
Sunbelt Rentals
04.2008 - 09.2014
- Answer service calls, diagnose and repair multiple types of equipment in the field and in the shop to include air compressors, water pumps, tow behind generators, forklifts, aerial work platforms, skid steers and excavators
Education
High School Diploma -
Liberty High School
Bedford, VA06-1989
Skills
- Strong knowledge of the rental industry
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Leadership
- Mentoring
- Training
- Creating a sense of pride in work
- Driven
- Competitive nature
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Time Management
- Goal-Oriented
- Workflow Management
- Trustworthy and Honest
- Workplace Safety
- Service Scheduling
- Operational Efficiency
- Work Planning and Prioritization
- Service Quality Management
- Technical Troubleshooting
- Estimating and Quoting
- Inventory Management
- Continuous Improvement
- Coaching and Mentoring
- Preventive Maintenance
- Schedule Management
- Maintenance Planning
- Crew Leadership
Timeline
Service Manager
Highway Equipment Company
08.2019 - Current
Service Manager
Sunbelt Rentals
09.2014 - 08.2019
Mechanic, Road and Shop
Sunbelt Rentals
04.2008 - 09.2014
High School Diploma -
Liberty High School