James Gibson
Summary
Dynamic Subrogation Specialist at AmTrust Financial with a proven track record in enhancing recovery rates through effective negotiation and collection strategies. Skilled in legal terminology and fostering strong client relationships, I excel in delivering exceptional customer service while driving timely resolutions. Committed to achieving favorable outcomes in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Subrogation Specialist
AmTrust Financial
07.2014 - Current
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Enhanced recovery rates by implementing effective collection strategies and procedures.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Negotiated settlement agreements to resolve disputes.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Collaborated with other departments to verify customer compliance with payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Post Judgment Recovery
The Moore Law Group
10.2012 - 07.2014
- Developed strong professional relationships with clients, attorneys, and other stakeholders involved in the collections process, fostering collaboration and cooperation toward shared goals.
- Used skip tracing and other techniques to locate debtors employer and bank accounts
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
Education
High School Diploma -
Gahr High School
Cerritos, CASkills
- Legal terminology
- Investigative research
- Customer service
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Public speaking
- Settlement negotiations
- Professional demeanor
Timeline
Subrogation Specialist
AmTrust Financial
07.2014 - Current
Post Judgment Recovery
The Moore Law Group
10.2012 - 07.2014
High School Diploma -
Gahr High School
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