James Gibson
Summary
Dynamic Subrogation Specialist at AmTrust Financial with a proven track record in enhancing recovery rates through effective negotiation and collection strategies. Skilled in legal terminology and fostering strong client relationships, I excel in delivering exceptional customer service while driving timely resolutions. Committed to achieving favorable outcomes in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Subrogation Specialist
AmTrust Financial
Irvine, CA
07.2014 - Current
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Enhanced recovery rates by implementing effective collection strategies and procedures.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Negotiated settlement agreements to resolve disputes.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Collaborated with other departments to verify customer compliance with payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Post Judgment Recovery
The Moore Law Group
Costa Mesa, CA
10.2012 - 07.2014
- Developed strong professional relationships with clients, attorneys, and other stakeholders involved in the collections process, fostering collaboration and cooperation toward shared goals.
- Used skip tracing and other techniques to locate debtors employer and bank accounts
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
Education
High School Diploma -
Gahr High School
Cerritos, CASkills
- Legal terminology
- Investigative research
- Customer service
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Public speaking
- Settlement negotiations
- Professional demeanor
Timeline
Subrogation Specialist
AmTrust Financial
07.2014 - Current
Post Judgment Recovery
The Moore Law Group
10.2012 - 07.2014
High School Diploma -
Gahr High School