James Gick
Clermont
Summary
Dynamic leader with proven success at Dick's Sporting Goods, enhancing customer service and driving sales through strategic merchandising and strong team leadership. Expert in staff training, problem-solving, and financial management, achieving a significant increase in customer satisfaction. Cultivates excellent relationships, both within teams and in the community, to exceed performance metrics. Over 10 years of golf specific retail experience, fittings, services and product knowledge. During the last 7 years of retail management, I have led my team to ensure customer satisfaction and sales expectations were being exceeded which resulted in multiple President Awards and store of the year awards within my district.
Overview
7
7
years of professional experience
Work History
Assistant Manager Hardlines
Dick's Sporting Goods
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Operations Assistant Manager
Dick's Sporting Goods
05.2020 - 03.2023
- Managed day-to-day store operations with effective workflow coordination by building a strong freight flow team.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised front end staff to consistently exceed performance metrics and customer satisfaction.
- Ensured 100% compliance with all store inventory management such as claims, transfers and incoming shipments.
Golf Key Carrying Lead
Dick's Sporting Goods
04.2018 - 05.2020
- Oversaw visual merchandising presentations within the department, ensuring consistency with corporate standards while also incorporating local trends or seasonal changes.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Developed strong relationships within the local community by volunteering for golf tournaments and building trust in a well run golf department.
- Supervised golf department teammates to maintain high service and department standards to ensure we exceeded at customer service.
Education
Bachelor of Science - Marketing
Florida Gulf Coast University
Fort Myers, FL12-2017
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Schedule oversight
- Financial management
- Problem-solving
- Employee scheduling
Timeline
Assistant Manager Hardlines
Dick's Sporting Goods
03.2023 - Current
Operations Assistant Manager
Dick's Sporting Goods
05.2020 - 03.2023
Golf Key Carrying Lead
Dick's Sporting Goods
04.2018 - 05.2020
Bachelor of Science - Marketing
Florida Gulf Coast University
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