James Gilbert
San Antonio,TX
Summary
Dependable worker who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cappys Inc
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Expeditor
Cappys Inc
11.2019 - 01.2023
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Devised and implemented efficient processes for production tracking and inventory control.
Assistant Bar Manager
Bar Du Mon Ami
08.2018 - 11.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
Server's Assistant
Cappys Inc
01.2016 - 08.2018
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Education
Bachelor of Arts - General Business
San Antonio College
San Antonio, TX05.2026
High School Diploma -
Antonian College Preparatory High School
San Antonio05.2015
Skills
- Pos Operation
- Menu Memorization
- Guest Inquiries
- Service Prioritization
- Food and Beverage Pairings
- Food Safety Oversight
- Cocktail Knowledge
- Calm and Pleasant Demeanor
- Safety and Sanitation Standards
- Inventory Management Software
- Team Leadership
- Safe Work Practices
- Delegating Assignments and Tasks
- Managing Multiple Tasks
- Managing Operations and Efficiency
Certification
TABC & Food Handlers
Timeline
Server
Cappys Inc
02.2023 - Current
Expeditor
Cappys Inc
11.2019 - 01.2023
Assistant Bar Manager
Bar Du Mon Ami
08.2018 - 11.2019
Server's Assistant
Cappys Inc
01.2016 - 08.2018
Bachelor of Arts - General Business
San Antonio College
High School Diploma -
Antonian College Preparatory High School
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