James Gillette
Orlando,FL
Summary
Experienced hospitality professional specializing in fixing and getting things done! Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Owner
Fuego Restaurant
Lima
General Manager
The Pointe at Castle Hill Resort
Cavendish, VT
Senior Sales Associate
Okemo Mountain Resort
Ludlow, VT
Asset Protection Specialist
Universal Orlando Resort
Orlando, FL
01.2023 - Current
- Investigating and resolving product and currency discrepancies in coordination with management and external authorities.
Resort General Manager
Summit RE Management LLC
Kissimmee, FL
02.2021 - 01.2023
- Oversaw the operations, construction and renovation of a 90 acre Resort on East Lake Toho in
- Kissimmee, Fl
- Effectively managed this 8 million dollar capital expenditure project over a 15 month period
- Built a strong team I was extremely proud of by training, building trust, setting expectations, guidelines, and goals
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Regional Manager
Wilder LLC
McAllen, TX
06.2014 - 02.2021
- Oversaw the successful operation of Wilder's' resorts in
- Texas
- Created and managed CapEx projects, the resorts operating strategies for increasing operational efficiencies as well as responsible for each park's budgets, P&L and Variances to budget
- Worked with sales, marketing and resort managers to improve guest satisfaction scores and drive revenue to the resorts
- Be the face of Wilder resorts and manage by "walking around"
- Established and maintained operational standards for 9 locations
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Resort Manager
Sun Communities
Lakeland, FL
05.2011 - 05.2014
- Responsible for the operational and continued profitability of the resort from administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, employee management and, most importantly guest relations
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Resort Manager
Poco Diablo Resort
Sedona, AZ
04.2008 - 04.2011
- Ensured that day-to-day business operations ran smoothly
- Supervised resort operations and it's departments, i.e., Front Office, Housekeeping, Security, Grounds,
- Food & Beverage, Engineering, and, Recreation
- Reported directly to the General manager Assisted the General Manager in the daily operation of the hotel, as well as oversaw the property in the absence of the General Manager
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Business
College of Saint Joseph
Skills
Adaptability
Staff Development
Negotiation
Time Management
Event planning
Contract negotiation
Client Account Management
Labor Cost Controls
Training and Development
Operations Management
Budgeting
Bilingual
Project Planning
Coaching and Mentoring
Profit and Loss
Facility Management
Property management
Inventory Control
Problem Resolution
Capital Expenditure Management
Vendor Partnerships
Profit and Loss Accountability
Customer Experience
Staff Management
Team Leadership
Team Oversight
Supervision and Training
Guest relations
Languages
Client Service
Certification
Certified Pool Operator
CPR Certification
January 2023 to January 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asset Protection Specialist
Universal Orlando Resort
01.2023 - Current
Resort General Manager
Summit RE Management LLC
02.2021 - 01.2023
Regional Manager
Wilder LLC
06.2014 - 02.2021
Resort Manager
Sun Communities
05.2011 - 05.2014
Assistant Resort Manager
Poco Diablo Resort
04.2008 - 04.2011
Owner
Fuego Restaurant
General Manager
The Pointe at Castle Hill Resort
Senior Sales Associate
Okemo Mountain Resort
Bachelor of Science - Business
College of Saint Joseph
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