James Gillies
Lyndhurst,NJ
Summary
Dedicated and results-oriented professional with 16 years of comprehensive experience in operations and logistics management. Proven track record of success in leading large teams, optimizing processes, and driving operational excellence. Adept at contract negotiations, budgeting, and implementing cost-saving initiatives. Most recently served as a Director of Operations, demonstrating strategic vision and leadership to achieve organizational goals. Known for strong analytical skills, effective communication, and a commitment to continuous improvement. Seeking new opportunities to leverage expertise in enhancing operational efficiency and delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Director, Operations
Modo Eyewear
12.2021 - 05.2024
- Oversaw the operation 2 3PLs with an annual spent of $5,000,000 combined
- Work closely with 3PL management to plan labor and ensure KPIs are being met while reducing manpower hours and cost
- Work with warehouse partners to manage the handling of 6,500 SKUS and 2.5 million inventory units
- Work with external companies to liquidate and donate excess inventory to reduce storage spend and right-size warehousing footprint
- Reviewed invoices and work to identify cost saving across all facets of the operation
- Work with external shipping partners to negotiate rates, perform quarterly business check-ins and work to ensure sufficient service to our business
- Cut operational expenses by over $1,000,000 in 2 years
- Work with Freight Forwarders to ensure timely and cost efficient shipping of products from Asia to our destinations within the US, including Direct to Stores and to warehouses
- Worked on Special Projects for companies such as Costco, Sam’s Club, Walmart, and Amazon
- Managed Walmart Fulfilment with a 3PL to ensure Walmarts OTIF (On Time, In Full) goals were being exceeded
- Built and Managed an Amazon Storefront to drive sales of lower cost products.
Operations Manager
Dotcom Distribution
05.2021 - 12.2021
- Oversaw all aspects of the warehouse operation, including receiving, pick / pack, shipping, and production / assembly work - for both B2C and B2B operations
- Worked closely with and developed relationships with clients to ensure their individual needs were being met
- Developed strategies to improve warehouse flow, output, and client relations
- Worked with staffing agencies to increase or decrease labor in order to meet and surpass our margin and labor goals
- Worked with upper management and floor level management to implement new processes, reduce waste, while continuing to meet SLAs for 20+ brands.
Operations Supervisor
DSV Solutions
02.2020 - 05.2021
- Managed the outbound, inbound and returns department for our client, which is a leading global luxury fashion and goods company
- This included Wholesale, E-Commerce and Retail operations
- Managed operations across 7 brands under our clients ownership
- Averaged near a billion dollars of product invoiced per year in the wholesale operation
- Averaged 15-20k E-Commerce units successfully shipped per day and 50,000-100,000 units out to retail locations
- Managed special projects, such as new store openings, special product launches, etc to ensure that product made it to its location within the clients requested time frame
- Closely worked with our client and vendors such as FedEx Corp and Dematic Systems to create better scheduling for truck departures and better flow and processes for the warehouse's automation system.
Operations Manager
FedEx Ground
09.2014 - 04.2020
- Operations Manager for a Fedex Contracted service provider
- I ensured all drivers are dispatched at a reasonable time
- I managed the volume between routes to make sure routes were as even as possible
- I was responsible for business growth by meeting with current customers and working to make sure we met their needs and found ways to grow their business with FedEx
- Pursuing sales leads and meeting with clients and customers to build solid relationships and increase business
- Worked with upper management to ensure KPIs were being met by all drivers and made adjustments to hit required targets when necessary.
Operations Supervisor
UPS
12.2008 - 08.2014
- Responsible for the outbound operation of a high volume sort facility sorting up to 60,000 parcels per shift
- Managing 50+ employees over 4 outbound work areas
- Working with my supervisor team to ensure packages are being sorted and loaded into the correct trailers
- Working with feeders to manage depart times and make sure loads are departing and getting to their destinations in a timely manner
- I worked as a regional safety supervisor and traveled throughout the region to train new hire employees as well as new supervisors on all safety procedures and protocols.
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Safety Management
- Workforce Planning
- Organizational Structuring
- Relationship Building
- Operations Oversight
- Customer Relations
- Performance Improvements
- P&L Management
- Budget Development
Timeline
Director, Operations
Modo Eyewear
12.2021 - 05.2024
Operations Manager
Dotcom Distribution
05.2021 - 12.2021
Operations Supervisor
DSV Solutions
02.2020 - 05.2021
Operations Manager
FedEx Ground
09.2014 - 04.2020
Operations Supervisor
UPS
12.2008 - 08.2014