James Gladden

• Maintained accurate patient charts and medical records.
• Utilized CPRS and other medical software to document and track patient progress.
• Performed diagnostic tests and reported results to healthcare providers.
• Evaluated patient histories and medical records for accuracy and completeness.
• Triaged patients in office or by phone to assess severity of conditions.
• Operated and maintained medical equipment used to diagnose and treat patients.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Served as a Contracting Officer's Representative(COR) in the Nursing Service line.
• Demonstrated keen ability to be creative and make quick and decisive decisions by having the ability to communicate orally and by writing.
• Provided data coordination by using automated software, databases, spreadsheets, and word processing to produce technical documents, reports, and correspondence.
• In-depth knowledge of methods and techniques of automation, research, statistical analysis, and report preparation.
• Knowledge of inventory management support activities.
• Knowledge of principles, methods, and techniques used in inventory management to support major programs.
• Knowledge of established methods and techniques used in analytical and evaluative studies of inventory management programs and operations gain by being a Contracting Officer's Representative(COR).

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• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Monitored CCTV cameras and alarm systems for security breaches.
• Issued access cards to authorized personnel to monitor access points.
• Performed background checks and fingerprinting of new employees.

• Updated medical records in EMR system and double-checked data for accuracy.
• Supported medical staff in providing patient care in high-demand hospital environment.
• Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
• Performed medical billing and coding in outpatient clinic.
• Tracked and monitored requests for medical records release.
• Verified accuracy of patient information in medical records.
• Scanned and uploaded medical records into electronic medical records system.
• Input data into computer programs and filing systems utilizing my keen knowledge of medical terminology.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Transcribed and entered patient medical information into electronic medical records systems.
• Schedule appointments, order supplies, and performed customer service.