Performance - driven professional with 28 years experience working in team environments, implementing the strategy and innovative initiatives to streamline processes of the organization. A creative thinker, problem solver, and a quick decision maker with an effective balance between management and working alongside employees. Strong communication, interpersonal relations, mentoring, and organizational skills.
Overview
24
24
years of professional experience
Work History
Company Owner
Jitsu
Santa Fe Springs, CA
02.2015 - Current
Adhered to all applicable traffic laws while operating commercial vehicles.
Delivered goods to specified destinations in a timely manner.
Recorded discrepancies and damages to inventory and reported findings to supervisor.
Delivered rush merchandise on tight schedules to meet customer targets.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Obeyed traffic laws and follow established traffic and transportation procedures.
Utilized street maps to plan and determine most efficient routes.
Director of Operations & E-Commerce
Custom Foods
Santa Fe Springs, CA
04.2015 - 01.2024
Oversaw the implementation of new technology solutions designed to streamline processes.
Identified areas where process improvements could be made resulting in increased productivity.
Monitored inventory levels to ensure adequate stock was available at all times.
Developed and implemented operational strategies to improve efficiency and reduce costs.
Prepared detailed reports outlining operational results on a regular basis.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Managed day-to-day operations of a large staff in multiple departments.
Coordinated activities between different departments to ensure successful completion of projects.
Worked with management team to develop operational goals aligned with business strategy.
Recognized employees for demonstrating excellent service resulting in increased company morale.
Warehouse Manager
Custom Foods
Santa Fe Springs, CA
10.2014 - 04.2015
Created and enforced policies and procedures for entire logistics team.
Handled departmental scheduling to maintain proper staffing for shifts.
Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Consistently met company and department objectives within budget and time constraints.
Monitored product import or export processes to verify compliance with regulatory or legal requirements.
Implemented innovative methods for streamlining the customer service process.
Maintained a high level of professionalism when dealing with difficult customers.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Resolved customer complaints regarding order fulfillment or shipping issues promptly.
Inspected deliveries for quality assurance and accuracy of order fulfillment.
Communicated effectively with internal teams regarding order fulfillment progress.
Created systems for tracking inventory levels and order fulfillment.
Generated reports related to inventory management, order fulfillment, shipping and receiving.
Managed order fulfillment processes from start to finish.
Generated reports on order fulfillment status, inventory levels.
General Manager
Petco Animal Supplies Stores Inc.
Burbank, CA
02.2005 - 01.2012
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored progress by establishing plans, budgets and measuring results.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Trained employees on duties, policies and procedures.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Designed sales and service strategies to improve revenue and retention.
Evaluated employee performance and provided feedback on a regular basis.
Developed and implemented strategies to increase sales and customer satisfaction.
Implemented cost-saving measures to improve profitability.
General Manager
BJ's Restaurant & Brewhouse
Burbank, CA
05.2000 - 02.2005
Supervised activities of dining room staff to maintain service levels and support guest needs.
Promoted safe working conditions by monitoring safety procedures and equipment.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Coached staff on strategies to enhance performance and improve customer relations.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Resolved and investigated complaints regarding service, food quality and accommodations.
Optimized profits by controlling food, beverage and labor costs.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.