James Gomez
Espanola
Summary
Dynamic leader with expertise in branch operations management and customer service, previously at New Mexico Land & Title. Enhanced client satisfaction by 20% through strategic relationship building and team supervision. Proven track record in coaching and mentoring, driving sales growth, and optimizing processes for efficiency and compliance.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager /Senior Escrow Officer
New Mexico Land & Title
06.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Utilized financial software to prepare consolidated financial statements.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer
Paramount Title
01.2020 - 06.2022
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Checked signatures and legal descriptions for accuracy and integrity.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Communicated requirements and title exception information to clients.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Opened incoming orders and set up escrow files within 2 hours of receiving purchase agreement.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
- Compiled closing packages for drafting and presentation accuracy.
Executive Development Director
Nambe Pueblo Development Corp.
03.2018 - 01.2020
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Located bottlenecks to streamline existing processes.
- Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.
- Drove significant growth in annual revenue by identifying and penetrating new market segments.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities.
Executive Real Estate Director
Pojoaque Pueblo Enterprises
01.2017 - 03.2018
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Title Examiner
Fidelity National Title Insurance Company
04.2014 - 01.2017
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Prepared property reports.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Examined and verified 20-30 titles weekly.
- Contributed to the overall success of the company by consistently exceeding performance goals and receiving positive feedback from clients and colleagues.
- Collaborated effectively with team members, ensuring seamless communication in achieving project goals.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Researched ownership interests and liens on real estate properties.
- Examined land records and identified potential problems with title search results.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
Title Examiner
Prima Title / Quiet Title
02.2007 - 04.2014
- Expedited closings by efficiently preparing all necessary documents for finalization ahead of schedule.
- Supported fellow Title Examiners with training on best practices, contributing to a more skilled team overall.
- Examined and verified 20-25 titles weekly.
- Maintained up-to-date knowledge of industry regulations, contributing to a consistently compliant work environment.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Leveraged technology tools and software to optimize workflow processes within the department.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
- Provided clear explanations of findings during examinations, aiding clients in making informed decisions about their properties.
- Communicated with customers to resolve common title issues.
- Drafted title abstracts and legal documents for real estate transactions.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Prepared property reports.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined land records and identified potential problems with title search results.
- Researched ownership interests and liens on real estate properties.
Education
Associate of Science - Business
University of Phoenix
Tempe, AZ04-2015
Skills
- Branch operations management
- Customer service
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Verbal/written communication
- Relationship building and management
- Employee development
- Staff supervision
- Sales management
Certification
- Licensed Title Insurance - 19 Years
Timeline
Branch Manager /Senior Escrow Officer
New Mexico Land & Title
06.2022 - Current
Escrow Officer
Paramount Title
01.2020 - 06.2022
Executive Development Director
Nambe Pueblo Development Corp.
03.2018 - 01.2020
Executive Real Estate Director
Pojoaque Pueblo Enterprises
01.2017 - 03.2018
Title Examiner
Fidelity National Title Insurance Company
04.2014 - 01.2017
Title Examiner
Prima Title / Quiet Title
02.2007 - 04.2014
Associate of Science - Business
University of Phoenix
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