James Gonzales

Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Managed team of 46 of professionals.

• Developed marketing strategies designed to increase brand awareness within target markets.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Managed team of 39 of professionals. Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.

• Established processes to ensure efficient workflow throughout the organization.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Ensured compliance with industry regulations and company policies.
• Analyzed customer feedback data to develop action plans for improving services offered.