Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

James Gonzalez

Tampa

Summary

Dynamic and Newly licensed professional with hands-on experience in insurance adjusting, roofing, and multi-site restaurant operations. Skilled in claims assessment, team leadership, and customer service. Adaptable, detail-oriented, and committed to excellence in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

Bavaro's Napoletana
05.2020 - Current
  • - Oversee operations for multiple Bavaro's restaurant locations across the Tampa Bay area.
  • - Lead hiring, training, and performance management.
  • - Drive customer satisfaction and streamline operational workflows.
  • - Manage vendor relationships, budgets, and compliance with health/safety regulations.
  • - Implement initiatives to improve sales and reduce costs by 15% annually.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

Roofer

All Area Roofing Co.
08.2016 - 04.2020
  • - Installed, repaired, and replaced residential roofing systems including shingles, tile, and flat roofs.
  • - Ensured proper safety procedures and equipment were used at all job sites.
  • - Worked with foremen and homeowners to ensure project completion on time and within budget.
  • - Gained foundational knowledge of roof structures and common damage types, aiding future insurance work.

Field Adjuster Assistant

Altieri Transco American Claims
06.2015 - 07.2016
  • - Worked closely with Adjuster Inspected residential properties for wind, hail, water, and fire damage on behalf of the policyholders.
  • - Coordinated with contractors, engineers, and internal desk adjusters to ensure timely and fair claim resolution.
  • - Managed multiple daily assignments while maintaining compliance with policies and deadlines.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
  • Gained alot of experience,especially doing it for a whole year.

Education

High School Diploma -

Gaither High School
Tampa, Florida
06-2015

Skills

  • - Claims Investigation & Estimation
  • - Customer Service & Team Management
  • - Operations & Logistics Coordination
  • - Roofing & Property Damage Assessment
  • - Microsoft Office, CRM Software
  • - Xactimate, Symbility, POS Systems
  • - Leadership & Staff Development
  • - Vendor & Contractor Coordination

Certification

  • - Florida All-Lines Adjuster License – Active
  • - Manager Food Safety Certification – Active

LANGUAGES

- Fluent in English and Spanish

Timeline

Regional Operations Manager

Bavaro's Napoletana
05.2020 - Current

Roofer

All Area Roofing Co.
08.2016 - 04.2020

Field Adjuster Assistant

Altieri Transco American Claims
06.2015 - 07.2016

High School Diploma -

Gaither High School

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