James Goode
Richmond,VA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in IT and working in 24/7 uptime environment.
Overview
10
10
years of professional experience
Work History
Driver/IT Support Specialist
Watercrest Senior Living Group
04.2023 - Current
- Responded to residents/staff inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Monitored systems in operation and quickly troubleshot errors. Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for directors/staff.
Housekeeper
Sunrise Senior Living
11.2015 - 04.2023
- Disinfected and mopped bathrooms to keep community sanitary and clean. Vacuumed rugs and carpeted areas in offices, corridors.
- Cleaned and stocked residents apartments by replacing used towels and linens vacuuming carpets, making beds, and restocking bathroom items.
- Researched and identified solutions to technical problems.
Kitchen Crew Member
Chick-fil-A
03.2014 - 11.2015
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06.2009
Skills
- Activity Planning
- Compiling Data
- Computer System Diagnostics Software
- Recordkeeping Skills
- Organizational Skills
- Application Installation
Timeline
Driver/IT Support Specialist
Watercrest Senior Living Group
04.2023 - Current
Housekeeper
Sunrise Senior Living
11.2015 - 04.2023
Kitchen Crew Member
Chick-fil-A
03.2014 - 11.2015
High School Diploma -
Highland Springs High School
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