James Goodrich

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Drove the financial performance and sales of the store by reviewing and evaluating profit/loss statements; managed and assisted in budgeting, forecasting and controlling expenses to confirm they were indexed to sales; monitored and ensured effective merchandise presentation, inventory flow and operational processes; developed and implemented action plans to mitigate shrink and ensure sales and profit goals were achieved; modeled and demonstrated exceptional customer centered standards; managed and supported customer service initiatives; ensured customer needs, complaints and issues were successfully resolved; developed and implemented action plans to correct deficiencies; provided process improvement leadership to ensure high quality customer experience; led management team by touring store and providing feedback; communicated and collaborated with all levels of associates regarding store operations; introduced and led company change efforts; provided clear expectations and guidance to implement business solutions; led and developed staff by teaching, training and actively listening to management and associates; conducted training meetings and collaborated with store management to provide development opportunities; identified and addressed improvement opportunities; provided supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness; ensured compliance with company policies and procedures in order to support the company mission.

Managed operations of the Garden Center, Pet Center and Hardware Department; supervised 100-120 associates including hiring, training, assigning tasks, evaluating performance, providing direct feedback, resolving conflicts, identifying and addressing improvement opportunities, promoting continuous learning, mentoring specific job skills and behaviors, and providing clear expectations and guidance to implement solutions; managed inventory and daily balances of departments utilizing technology, business initiatives, merchandising and company directives; introduced and led company change efforts; ensured exceptional customer centered standards were maintained by entire staff; managed inventory flow process to ensure merchandise was replenished and in-stock; collaborated with external partners on inventory replenishment processes; monitored and evaluated the store to identify problems with inventory flow and signs of shrinkage and developed appropriate corrective actions; interpreted and analyzed financial data information.