Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Gordon

Clearwater

Summary

Results-driven information technology engineer with a passion for infrastructure architecture and data center design. Skilled in applying innovative solutions to maximize scalability, performance, resilience, and availability of environments. Proficient solution architect with exemplary attention to detail, problem-solving skills, and extensive experience in managing IT teams, projects, and budgets. Adept at working in multiple team environments and providing strong leadership.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Center Engineer

Tampa Electric Corp
10.2024 - 02.2025
  • Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
  • Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
  • Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
  • Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
  • Developed and maintained disaster recovery plans to ensure business continuity in the event of system failures or natural disasters.
  • Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
  • Spearheaded capacity planning initiatives by analyzing current resource utilization trends and forecasting future growth requirements.
  • Provided training and mentorship to junior engineers on best practices in data center management.
  • Identified opportunities for cost reduction in power consumption through careful analysis of cooling requirements and equipment utilization rates.
  • Managed vendor relationships to negotiate favorable pricing on equipment purchases, maintenance contracts, and support services.
  • Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
  • Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.

Dat Center Engineer

Disney Cruise Lines
04.2024 - 10.2024
  • Ensured compliance with industry standards and regulations by conducting thorough audits of data center operations.
  • Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
  • Evaluated emerging technologies for potential integration into existing infrastructure enhancing overall system performance.
  • Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.
  • Implemented rigorous testing procedures to validate system functionality and stability after upgrades or modifications.
  • Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
  • Championed the adoption of automation tools within the organization leading to improved operational efficiency.
  • Collaborated with system architects, design analysts and others to understand business and industry requirements.
  • Developed database architectural strategies at modeling, design, and implementation stages to address business or industry requirements.
  • Planned and installed upgrades of database management system software to enhance database performance.
  • Managed identification, protection and use of data assets.
  • Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
  • Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
  • Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
  • Developed and maintained disaster recovery plans to ensure business continuity in the event of system failures or natural disasters.
  • Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
  • Spearheaded capacity planning initiatives by analyzing current resource utilization trends and forecasting future growth requirements.
  • Established effective communication channels between IT departments to ensure seamless collaboration during migration projects.
  • Provided training and mentorship to junior engineers on best practices in data center management.
  • Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
  • Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
  • Managed vendor relationships to negotiate favorable pricing on equipment purchases, maintenance contracts, and support services.
  • Identified opportunities for cost reduction in power consumption through careful analysis of cooling requirements and equipment utilization rates.

VMware Administrator

Baycare Health Partners
11.2023 - 04.2024
  • Conducted comprehensive capacity planning to ensure adequate resources for future growth and expansion.
  • Improved data center efficiency with comprehensive virtualization solutions using VMware technologies.
  • Facilitated smooth migration of physical servers to a virtualized environment, minimizing disruption to end-users and applications.
  • Safeguarded business continuity with regular backups, snapshots, and replication of mission-critical data across multiple sites.
  • Maintained up-to-date knowledge of industry trends, advancements in virtualization technologies, as well as pertinent regulatory requirements impacting the organization''s IT infrastructure.
  • Evaluated emerging technologies to determine their potential benefits for improving the organization''s virtual infrastructure capabilities.
  • Maintained high levels of security by implementing proper access controls and regularly reviewing system logs for potential threats.
  • Streamlined IT operations by automating routine tasks using PowerCLI scripting.
  • Educated colleagues on virtualization concepts, tools, and techniques to foster a more collaborative approach towards problem-solving within the team.
  • Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
  • Increased server consolidation ratios, resulting in reduced power consumption and cost savings for the organization.
  • Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
  • Reduced downtime for critical applications by implementing robust disaster recovery strategies.
  • Optimized storage utilization by configuring and managing vSAN technology in virtual environments.
  • Enhanced system performance by optimizing VMware configurations and settings.
  • Ensured seamless integration of new hardware and software components into existing VMware environments.
  • Attended meetings to deliver status reports to key stakeholders.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Configured and tested Windows Server operating systems with roles features.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Integrated and updated software products to boost system compatibility.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Orchestrated integration and communication of software upgrades.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for network and server issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Evaluated software products to determine compatibility with existing systems.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Maximized system availability through development and testing of contingency plans.
  • Identified and resolved network congestion issues and bottlenecks.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Devised scripts and automation tools to improve system efficiency.
  • Led server infrastructure development, quality assurance, staging and production systems.

Global Vmware, Storage, and Server Manager

Nielsen Data Analytics
12.2019 - 09.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Optimized server configurations for improved performance, reliability, and costefficiency.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
  • Streamlined processes through automation of routine tasks, increasing overall productivity.
  • Ensured data security by implementing robust backup strategies and disaster recovery plans.
  • Promoted cross-functional collaboration, working closely with development teams to ensure optimal server configurations for application performance.
  • Enhanced team productivity with thorough documentation of server configurations and maintenance procedures.
  • Managed daily server backups to ensure data integrity, leading to significant reduction in data loss incidents.
  • Ensured high availability of services to users by meticulously planning and executing server maintenance schedules.
  • Led evaluation and integration of virtualization technologies, increasing resource efficiency and flexibility.
  • Advanced environmental sustainability initiatives by optimizing server energy consumption and advocating for green data center practices.
  • Improved server uptime by systematically upgrading hardware components and implementing redundancy protocols.
  • Boosted network security, installing and configuring firewalls and intrusion detection systems.
  • Coordinated with stakeholders to understand business needs, aligning server management strategies with organizational goals.
  • Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
  • Strengthened data protection measures, implementing advanced encryption standards and access control mechanisms.
  • Streamlined server deployment processes, facilitating quicker turnaround times for new project setups.
  • Played key role in disaster recovery planning, developing and testing robust recovery procedures.
  • Achieved significant cost savings by negotiating with vendors for better rates on hardware and software.
  • Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.
  • Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
  • Facilitated seamless migrations to cloud platforms, enhancing scalability and resource optimization.
  • Initiated proactive monitoring strategy, significantly reducing downtime and improving user experience.

Global IT Manager

SMC Corporation
12.2020 - 07.2022
  • Championed the adoption of agile methodologies within the IT department, improving project efficiency and collaboration among team members.
  • Optimized network performance with thorough analysis and strategic upgrades to hardware and software.
  • Reduced system downtime through proactive monitoring and timely resolution of issues.
  • Improved global IT infrastructure by streamlining processes and implementing cutting-edge technologies.
  • Modernized legacy applications by migrating them to contemporary platforms that supported greater functionality at lower maintenance costs.
  • Conducted regular assessments of IT infrastructure, identifying areas for improvement and recommending actionable solutions.
  • Evaluated emerging technologies and industry trends, proactively recommending solutions that aligned with organizational goals and objectives.
  • Developed comprehensive disaster recovery plans, ensuring business continuity during unforeseen events.
  • Enhanced company-wide communication by implementing unified messaging systems and tools.
  • Implemented robust cybersecurity measures to protect sensitive data from potential threats.
  • Mentored junior team members in technical skills and best practices, strengthening overall departmental expertise.
  • Standardized IT policies across all departments, fostering a cohesive organizational approach to technology usage and management.
  • Collaborated with executive leadership on strategic planning initiatives regarding technology investments and long-term goals.
  • Oversaw vendor relationships, negotiating contracts for cost-effective solutions and seamless integration within existing systems.
  • Managed cross-functional teams for successful deployment of large-scale IT projects.
  • Established efficient help desk operations by implementing ticketing systems and prioritizing critical issues for faster response times.
  • Coordinated global support services, ensuring prompt resolution of user issues across multiple time zones.
  • Promoted a culture of continuous improvement within the IT organization by regularly soliciting feedback from staff members on ways to enhance processes or address challenges.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Customized and repaired technology based on staff requests.
  • Created and terminated user's accounts from start to finish in business applications.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Guided organizational technology strategy and roadmaps.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Implemented and maintained technology and software budget.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Coordinated secure system access of users to various department systems and platforms.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Wrote strategic business plans outlining need for departmental information technology resources.

Senior Vmware Engineer

Ability Network
03.2017 - 11.2020
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Participated in formal internal design reviews of proposed products and components.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Developed cost estimates and project specifications for proposals.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
  • Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
  • Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
  • Initiated and led sustainability task force, integrating eco-friendly practices into engineering projects and reducing environmental impact.
  • Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
  • Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
  • Achieved significant cost savings in material usage through development and application of innovative recycling program.
  • Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
  • Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Senior Systems Integration Manager

Net Wolves
11.2015 - 01.2017
  • Strengthened security protocols with a comprehensive review of existing systems and implementation of robust access control measures during integration.
  • Mentored junior team members, fostering professional growth and knowledge sharing in the field of systems integration management.
  • Streamlined system integration processes by implementing efficient project management methodologies and tools.
  • Ensured seamless data migration between legacy systems and new platforms through meticulous planning and execution of data mapping exercises.
  • Facilitated training sessions for end-users following successful systems integrations, promoting user adoption and satisfaction rates.
  • Evaluated emerging technologies, incorporating innovative solutions into existing infrastructure for enhanced performance and scalability.
  • Developed detailed project plans and timelines to ensure efficient execution of systems integration projects from inception to completion.
  • Identified opportunities for process improvement, implementing best practices to optimize systems integration efforts.
  • Conducted thorough risk assessments to proactively identify potential issues impacting system integrations, developing contingency plans accordingly.
  • Managed vendor relationships, negotiated contracts, and ensured timely delivery of products and services for successful systems integrations.
  • Collaborated with stakeholders to define system requirements, translating business needs into actionable technical specifications for successful integrations.
  • Maintained regulatory compliance by ensuring all systems adhered to industry standards and guidelines throughout the integration process.
  • Achieved cost savings by identifying areas of redundancy or inefficiency in existing systems and recommending appropriate consolidation measures during the integration process.
  • Enhanced team collaboration for improved system integration outcomes through effective communication strategies.
  • Optimized resource allocation by accurately assessing project requirements and assigning skilled personnel accordingly.
  • Promoted a culture of innovation and continuous improvement by encouraging team members to explore new technologies and methodologies for effective systems integration management.
  • Reduced system integration errors with rigorous quality assurance protocols, ensuring seamless functionality across platforms.
  • Led cross-functional teams to deliver complex systems integration projects on time and within budget constraints.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Education

High School Diploma -

Fort Myers High School
Fort Myers, FL
06-1984

Skills

  • Operating system administration
  • Customer support
  • Hardware troubleshooting
  • Automation tools
  • Storage virtualization
  • Disaster recovery planning
  • VMware fusion management
  • VMware SRM administration
  • Storage optimization
  • Backup management
  • Data migration
  • Capacity planning
  • Disaster recovery
  • Performance tuning

Certification

  • Comp TIA Security+ 7.0 January 2025
  • Comp TIA Server+ January 2025
  • Comp TIA Network+. May 2025
  • Windows Server MCSE
  • NetApp NCIE, NCDA 7.0

Timeline

Data Center Engineer

Tampa Electric Corp
10.2024 - 02.2025

Dat Center Engineer

Disney Cruise Lines
04.2024 - 10.2024

VMware Administrator

Baycare Health Partners
11.2023 - 04.2024

Global IT Manager

SMC Corporation
12.2020 - 07.2022

Global Vmware, Storage, and Server Manager

Nielsen Data Analytics
12.2019 - 09.2023

Senior Vmware Engineer

Ability Network
03.2017 - 11.2020

Senior Systems Integration Manager

Net Wolves
11.2015 - 01.2017

High School Diploma -

Fort Myers High School

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