James Graber
Waxahachie,TX
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Proficient Service Technician bringing 12 years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
11
11
years of professional experience
Work History
Service Technician
Americas Swimming Pool Co.
Midlothian, TX
02.2018 - 02.2024
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Provided technical support to customers over the phone and in person.
- Logged services performed in service ticket system.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
Swimming Pool Technician
Swim Ready
DeSoto, TX
02.2013 - 08.2017
- Conducted regular inspections of the pump room to ensure safety regulations are met.
- Checked safety equipment such as ladders, handrails and diving boards.
- Tested water pH levels to ensure proper chemical balance.
- Provided guidance on how to properly maintain a swimming pool.
- Maintained records of all maintenance performed on each pool.
- Performed basic repairs and maintenance service to maintain pool functionality.
- Performed regular maintenance and repair of pool pumps, filters, chlorinators, heaters, and other equipment.
- Educated customers about proper use of chemicals for their pools.
- Repaired or replaced faulty plumbing lines in pools.
- Collected water samples to check chemistry and added proper chemicals to meet level requirements.
- Oversaw aquatic installations, pool chemical levels and pump operations to maintain swimming pools.
- Adjusted chemical levels as necessary to meet health codes.
Education
Palmer High School
Palmer, TX05-2012
Skills
- Equipment Troubleshooting
- Technical Support
- Customer Service
- Regulatory Compliance
- Work Documentation
- Quality Assurance
- Project Oversight
- Documentation and Reporting
- Service Ticket Accuracy
- Work With Minimal Supervision
- OSHA Requirements
- Project Management
- Heavy Lifting
- Expertise in Installations
- Diagnostics Expertise
- Punctual and Reliable
- Client Relationship Management
- Diagnostic Testing
- Maintenance and Repair
- Hand Tool Expertise
- Professional and Courteous
- Attention to Detail
- Up-Selling
- Deal Negotiation
- Customer Care
- Negotiation
- Profit Generation
- Customer Relationship Building
Languages
English
Professional
References
References available upon request.
Timeline
Service Technician
Americas Swimming Pool Co.
02.2018 - 02.2024
Swimming Pool Technician
Swim Ready
02.2013 - 08.2017
Palmer High School
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