James Graham
Water treatment professional
Bethpage,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 20 years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
20
20
years of professional experience
Work History
Service Representative/Account Manager
DuBois Chemicals
01.2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Water Treatment Service Rep./Account Manager
Nashville Chemical
06.2003 - 01.2018
- Manage day to day operations of full service water treatment accounts, managing boiler, chiller, and heat exchange equipment.
- Specializing in account set up, equipment recommendations and installations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained and managed customer files and databases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certified Universal HVAC Technician -
Esco Institute
Nashville, TN06.1995
High School Diploma -
Gallatin Senior High School
Gallatin, TN05.1991
Skills
- Commercial, Institutional, Medical and Production facilities
- Steam, hot and chilled process water systems
- All aspects of industrial maintenance and HVAC
- Machine tool mechanic, electrical, plumbing, pneumatics, hydraulics
- Customer Relationship Management
Timeline
Service Representative/Account Manager
DuBois Chemicals
01.2018 - Current
Water Treatment Service Rep./Account Manager
Nashville Chemical
06.2003 - 01.2018
Certified Universal HVAC Technician -
Esco Institute
High School Diploma -
Gallatin Senior High School
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