James Graham
Mount Holly,NC
Summary
Evolving Branch manager with a proven track record at , excelling in team development and customer relations. Spearheaded branch growth and enhanced service quality through strategic training programs. Skilled in project planning and problem resolution, consistently achieving high customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Manager
FairwayGreen
08.2023 - Current
- Supervised and mentored up to 15 lawn care technicians, fostering a positive and productive work environment.
- Ensured technicians are equipped with necessary tools, materials, and safety gear.
- Monitored and evaluated technician performance,.
- Ensured adherence to company standards and safety protocols.
- Collaborated with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
- Served as the primary point of contact for customer concerns, addressing issues promptly and professionally.
- Ensured company safety protocols and chemical handling and application guidelines are meet.
- Conducted training sessions.
- Monitored chemical and supply inventory levels.
- Trained technicians on safety procedures, equipment operation, chemical application, and customer service .
Aircraft Mechanic Instructor
Aviation Institute Of Maintenance
06.2022 - 08.2023
- Taught aviation maintenance courses covering mathematics, physics, theory of flight, materials science, blueprint reading, and non-destructive testing (NDT), ensuring students gained both theoretical knowledge and practical skills essential for FAA certification.
Operations Manager
RDS Lawncare
10.2019 - 06.2022
- Oversaw day-to-day operations, including hiring, onboarding, and training of new employees.
- Supervised staff to ensure compliance with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and resolving concerns effectively.
- Procured all necessary materials within budget to optimize profitability and results
Branch Manager
LawnAmerica
01.2015 - 10.2019
- Spearheaded the launch and growth of a new branch from the ground up.
- Oversaw all day-to-day operations including staff supervision, scheduling, and inventory control, ensuring alignment with company standards and goals.
- Managed budgets effectively, consistently meeting or exceeding financial targets.
- Built strong relationships through networking with full-service companies, enhancing service offerings and customer satisfaction.
Technicall Supervisor
Weedman
01.2011 - 01.2015
- Oversaw daily operations of the technical department, ensuring seamless execution and high service standards.
- Led a team of technicians, consistently meeting and exceeding customer service requirements.
- Developed and executed strategic plans to align the department with the company’s long-term goals.
- Created and implemented training programs to ensure team alignment with company objectives.
- Responsible for hiring, supervising, scheduling, training, and coaching technicians to maintain high performance.
- Planned and assigned production routes and daily tasks to optimize efficiency and productivity.
- Ensured all technical equipment was properly maintained and operational.
- Prepared comprehensive daily, weekly, and monthly operational reports.
- Took on additional responsibilities and tasks to support the company in achieving its goals.
Commercial Manager
Lawn America
06.2003 - 01.2011
- Managed a team of six technicians servicing residential, commercial and large-scale properties with stand-on-spreader/sprayers.
- Prepared bids and cost estimates, successfully securing new contracts and clients.
- Oversaw technician training programs to ensure high-quality service standards and safety compliance.
- Maintained and monitored all servicing equipment, ensuring operational readiness.
- Handled all scheduling and customer relations for both residential and commercial clients, ensuring satisfaction and timely service delivery.
- Managed Snow and ice operations.
Education
Principles of Turfgrass Managment
Univercity of Georgia
10-2009
Skills
- Sales strategy
- Operations and Production management
- Schedule coordination
- Problem-solving
- Team development
- Project planning and prioritization
- Problem resolution
- Training and development
- Adaptability and flexibility
- Customer relations
Certification
North Carolina Pesticide Applicator License
FAA Airframe & Powerplant License
Navy Veteran
8 year Navy Veteran
Timeline
Field Manager
FairwayGreen
08.2023 - Current
Aircraft Mechanic Instructor
Aviation Institute Of Maintenance
06.2022 - 08.2023
Operations Manager
RDS Lawncare
10.2019 - 06.2022
Branch Manager
LawnAmerica
01.2015 - 10.2019
Technicall Supervisor
Weedman
01.2011 - 01.2015
Commercial Manager
Lawn America
06.2003 - 01.2011
Principles of Turfgrass Managment
Univercity of Georgia
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